Complaint Details

Status	:	Closed
Complaint No	:	0116849/2020
Category	:	Hospitality
Date	:	11-05-2020
Subject Line	:	Hotel Refund Not Done by MMT
Complainant	:	Karthik Mohan
Address	:	Pune, Maharashtra
Complainee	:	Make My Trip
Address	:	DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Complaint Details
I had booked a hotel in Bhutan for May 14th through make my trip. The booking amount (approx Rs 3700) has been paid completely in advance. Due to the Corona situation, I am not able to travel and have to cancel the trip but MMT claim they are not able to reach the hotel. However, I managed to whatzapp and get the contact email ID myself and wrote to her. She responded saying they will cancel the booking but the money is still with MMT (they have not paid the hotel) and so I have to ask MMT to refund the money. This seems to be deliberate malafide intent from MMT ..I have called them on the helpline number twice and chatted with them 5 times but get the same excuse everytime that they are not able to reach the hotel, which is blatantly false.

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