Complaint Details

Status	:	Closed
Complaint No	:	0116930/2020
Category	:	Automobile
Date	:	23-05-2020
Subject Line	:	UNETHICAL, CHEATING & HARASSMENT ISSUE BY HONDA
Complainant	:	UNETHICAL, CHEATING & HARASSMENT ISSUE BY HONDA
Address	:	Qr No: L5/8, ISWP colony
Complainee	:	HONDA INDIA CAR LTD
Address	:	Greater Noida Plant, Uttar Pradesh Honda Cars India Ltd. Plot No. A-1, Sector 40/41 Surajpur-Kasna Road Greater Noida Industrial Development Area Distt. Gautam Budh Nagar U.P. - 201 306 Zonal Office: ( North Zone same as above)

Complaint Details
Dear Sir,
I am upset from last 2 months, & I am not getting concentrate on my job. I had requested to Honda India team for the same & Still, I'm not getting any support from them. So sir request all of you higher team please forward to Honda Higher team will look forward the issue.

On dated: 12.04.20 at 11: 40 AM, I had discussed with Mr Ashutosh Jha & Ms Arati Mishra HICL team members, with Ms Shru Kumari, customer relationship manager Narbheram service center. I am very disappointed to Honda concern authority person in this conversation. I couldn't get any positive response from them. Mr Asutosh Jha & he was very smartly diverted my point. I also have a call recording & I can what's up if you want, someone can take from me. Request all of you please understand my issue & I just want to proper justice. Please find the list is given below. Mr Asutosh Kumar Jha is involved with service center & his justification is only towards the Honda service center. It must be equal. Mr Ashutosh Jha & Ms Arati Mishra is involved with the Honda Service center.
Point No: 01
As per attached service bill memo unnecessary Rs 885 /- charged without job done. It's the most unethical act done by a service manager. I'm sorry to say that an Educate & trainee person can't do like the same. It's completely non-acceptable to work with an international brand like Honda. So please understand how can I trust you. That's why I just want to see the complete video of my vehicle servicing ( Engine oil replaced, Oil filter, Air Filter ). As per discussion, Mr Jha didn't allow me to see the video.
Sir, can you tell me what your action will be for point no:01? Why overcharged? If the customer doesn't attention, then they consume the money. If the customer notices, after showing the small drama they refund the extra amount. You can see the evidence has been attached. I lost my time unnecessary in this way. The same incident happened with me in the last service, dated: 06/06/19, I paid this amount without job done. Please check the service record & please check the video camera. My kind request to Honda India higher authority team please enquiry the same if found wrong I agree to pay penalty. It's my written statement.

Point No:02
I had talked with your service adviser( Mr Ranjit Singh ) regarding this & I have recorded all the discussing with him. You may collect the voice call from me.

Please check the bill memo, I had come to replace the co-passenger side Airbag as per call by Honda Policy & this job was done free of cost as per Honda policy. I had word with your service adviser '' my right side shoker is damaged from the last service & it's still pending, please check & confirm me the material is available in your store. Then I will be doing preventive maintenance as per discussion. But without checking the spare parts for the replacement of Shoker you started the maintenance. Still, the material isn't available in your stock. you noted in the bill memo after lots of discussion with you had.
My last servicing was done on 06/06/19, The material right side Shoker wasn't available on that time & Still, it's not available. My vehicle is being damaged for your negligence. I just want to ask you, whats your spare management review process. Being a GM(Marketing), what's your monthly, weekly & daily review on spare. My kind request to HICL authority person please give proper training to the service center for the same, due to customer vehicle is going to damage. I asked the same Ms Shrue Kumari ( Nerbheram Honda), but this point was diverted by Mr Asutosh Jha. A quality manager can't do like this & it's completely unfair.

Point No:03
I had a conversation with Mr Ranjit Singh ( Service Adviser, grace honda ) during an inspection of Vehicle, that I will be present when the replacement of any spare parts like ( Engine oil, Oil Filter, Air Filter....etc). He had agreed on it. When the jobs started I wasn't allowed to attend my job, but other peoples were attending inside the workshop while servicing their car. You can't lie on the above point, because the video camera was installed inside the workshop. I'm requesting you to please please please check the video camera then you will get clear on it. I was evicted by service relationship manager ( Ms S Mishra ). There was a Sardar Ji & he was attending his servicing with technicians inside the workshop. Why it has happened? the rule is the rule for everyone, the video camera was there so you can't deny this point. Please get it clear.

Sir, I just want to ask what's your safety policy & what's your process to enter the workshop? Some people are allowed & some are not allowed. What's the internal mater. Is it money mater? Being a customer I just want to see the safety policy. You may please display the SOP ( Standard operating procedure).
My kind request to Honda India higher authority team, I would also request you please check the camera on those days then you will get everything on it. Because they are doing such an unethical & harassment to others.


Point No: 04

It's my request Please check the video camera, car washing cloth is cotton cloth & It may happen scratch on a car. I asked cleaning section & they replied unmannerly answer. You may please implement cotton cloth to microfiber cloth. The video camera is evidence.
I'm completely unsatisfied with your cleaning team, they are uneducated & I don't think they are following the standard SOP ( Standard Operating Procedure). Please check the camera I was blowing myself & I used the vacuum cleaner to clean my car. Car cleaning materials are unknown brand items. I didn't take the photo so I can't attach.
I'm sorry to say, SOP isn't displayed anywhere. As a customer & a band company, my suggestion to Honda you may please consider & please implement the same. I would like to give zero stars for the cleaning section & it's a really disgusting job. The manager Mr Krishna Gorai, putting his signature on cleaning sheet blindly. So kindly recheck the same. I condemn this type of job. If Cleaning SOP is displayed, the people can't be done like this.



Point No: 05

Please let me clear, What is your standard time to get the maintenance the car? In my case, my total work was finished by 5:30 PM, as I had come to 8:45 AM. You can check the gate entry & my token number was 01. Serial no: 16 was cleaning the car after all maintenance is over. You people are looking at the customer separately as per customer convenience. I just want to see how time technician was working & home time my vehicle was standing ideal condition.
Dispute of several requests, the technician didn't grease the car door actually I don't the right technical word, please go through the photo has been attached.

My kind request to honda India higher authority team for your kind intervention, please. They don't have a spare for car maintenance. Please review the spare management system & implement. As a customer, I have the right to suggest.

You may please consider (HICL) team & request please proper investigate for the same.

Thanks & Regards,
B C Jena

Replies