Complaint Details

Status	:	Closed
Complaint No	:	0116957/2020
Category	:	Service Provider
Date	:	26-05-2020
Subject Line	:	unfairly charged Rs 799 extra
Complainant	:	rupok dutta
Address	:	Flat No. S3 603, SILVERWOOD REGENCY APARTMENT, KASAVANAHALLI
Complainee	:	ACT (Atria Convergence Technologies Ltd.)
Address	:	Golden Heights M.NO.1/2, 59TH C Cross,4TH M Block Rajajinagar, Bangalore, 560010

Complaint Details
Hi, I had mistakenly added NetFlix subscription on 26th Dec 2019 via ACT app but I did not open/use NetFlix any time using rupok.dutta@gmail.com account but on 1st Jan 2020, ACT corp team had generated a bill amount of 799/-. I contacted immediately ACT team as well as Netflix. NetFlix team referred back to ACT team and i was told i will not be charged and subscription was discontinued.
I have 6 monthly subscriptions. Now i need to renewal the subscription but ACT team is forcing me to pay 799/-. Because of lockdwon due to COVID 19 virus break the chain, i am not able to change the service provider and ACT is taking of this as their advantage and harrassing me to pay the full amount what they want. I had to pay the full amount as I am working from home and worried about discontinuation of services. Kindly look into the matter. Please see the attached mail communication with ACT team. They are not replying my mails also.

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