Complaint Details

Status	:	Closed
Complaint No	:	0117342/2020
Category	:	Consumer Goods
Date	:	05-07-2020
Subject Line	:	Complaint for non-payment of refund
Complainant	:	Amber Jain
Address	:	B-377, Nirman Vihar, Vikasmarg, Delhi-92
Complainee	:	Zepo Technologies Pvt. Ltd.
Address	:	Aamchi Mumbai Address S-7, 2nd Floor, Pinnacle Business Park, Mahakali Caves Road, Andheri (E), Mumbai 400093

Complaint Details
I purchased a ZMM integration tool (used for creating online store) from Zepo Technologies Pvt. Ltd. by paying an amount of 50000/- rupees through Zepo.in, in the month of September, 2019. After a few days only, I got dissatisfied with the product because the performance was not as promised or it maybe a faulty product. I addressed my complaint to Zepo Technologies Pvt. Ltd. by sending mails and contacting them through phone but I never received a positive reply. I even sent a mail and posted on their social media account. I even tried to contact Mr. Nitin Purswani (founder of Zepo Technologies Pvt. Ltd.) but he also never replied. In the end, I asked them for a 100% refund for the product but they have never replied. Now, I would like to raise a consumer complaint against Zepo Technologies Pvt. Ltd. for not refunding me the money paid.

Replies