Complaint Details

Status	:	Closed
Complaint No	:	0117496/2020
Category	:	Telecom
Date	:	01-08-2020
Subject Line	:	Plan changed and additional billing done during lockdown and no solution till date . only additional billing is done.
Complainant	:	Adhish B Mane
Address	:	Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
Complainee	:	Vodafone Idea Limited (formerly Idea Cellular Limited)
Address	:	Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India

Complaint Details
Dear Sir/ Madam,

The undersigned was complaining for mobile no. 8108787555 about “NO” voice for incoming and outgoing call since 30/03/2020 to call centre and on 02/04/2020 to corporatecare.india@Vodafone Ideaidea.com but no solution from Vodafone Idea till 18 April 2020 and received bill of Rs 763.73 for REDX plan on 18/04/2020.
This has reference to the email dated 20th April, 2020 and 21st April, 2020, wherein the undersigned informed Vodafone Idea regarding the bill of Rs. 763.73 have been generated against mobile no. 8108787555 under RED X Plan. In the said email also informed Vodafone Idea that the said plan has not been activated by the undersigned. The relevant portion of the said email is quoted below for Vodafone Idea ready reference.

“I received the last month bill of Rs. 763.73/- for RED X Plan, but I have never activated RED X plan as I am using basis Samsung GT E 2252 phone for calling only for more than 2 years with the basis plan of Rs. 99..”

In response to said email, the undersigned had received an email from Vodafone Idea on 21th April, 2020. The relevant portion of the said email is quoted below for Vodafone Idea ready reference.

“I have checked Vodafone Idea account details and wish to inform Vodafone Idea that, the plan is changed to Red X999 plan on 30th March, 2020 after entering the OTP and verifying Vodafone Idea number. The OTP generated the reason for OTP via website. We also do send SMS intimation on successful tariff plan change. In case Vodafone Idea still wish to enrol back to Vodafone Idea plan Vodafone Idea will be changed a Red X exit fee on Vodafone Idea number.”

Since the reply received from Vodafone Idea side was not satisfactory, the undersigned vide email dated 22th April, 2020 informed Vodafone Idea the factual position of the said matter in detail. The relevant portion of the said email is quoted below for Vodafone Idea ready reference.

“Request Vodafone Idea to investigate matter thoroughly, since I have neither asked nor consumed RED X plan. Kindly direct Vodafone Idea to stop the wrong plan, correct the billing and the connectivity issues as these are pending from Vodafone Idea side since 30th March, 2020”

In response to the said email, the undersigned was in receipt of Vodafone Idea email dated 22nd April, 2020, wherein Vodafone Idea have informed that

“I hereby inform Vodafone Idea that kindly note that Vodafone Idea move to a different plan within 6 months, there will be an exit fee of Rs. 3000 charged in Vodafone Idea bill”

In order to get the detail clarification on Vodafone Idea above email, the undersigned vide email dated 2nd May, 2020 and 5 th May 2020 requested Vodafone Idea to provide the detail clarification on certain issue mentioned therein.

Further, instead of replying the same in detail, Vodafone Idea email dated 25th April, 2020 requested for extension of time in order to resolve our query incorporated in email dated 28th April, 2020.
Problem not resolved after many mails to corporatecare.india@Vodafoneidea.com and then to appellate.mum@Vodafoneidea.com also, received a additional bill of Rs 2,064/- on 18 may 2020
Since, no reply had been received from Vodafone Idea side; the undersigned vide email dated 21th May, 2020 requested for discontinuation/suspension of the services of the number if there is no solution for the problem from Vodafone Idea.

Again, Vodafone Idea had vide email dated 21st May, 2020 and 22nd May, 2020 requested the undersigned for extension of time in order to expedite the matter in line of our query incorporated in the email dated 18th May, 2020 and 21 May 2020.

The undersigned vide email dated 22nd May,2020 draw Vodafone Idea attention on our earlier email address to appellate.mum@Vodafoneidea.com and requested therein to stop the all services of the said number.

Further, without taking any positive action, Vodafone Idea had vide Vodafone Idea email dated 23rd May, 2020 requested for extension of time in order to resolved the issue from Vodafone Idea end.

On 23rd May, 2020, the undersigned had received a call from Vodafone Idea and communicated with Vodafone Idea for some time and then again same problem started of NO voice for calls and then unfortunately the undersigned cannot communicate Vodafone Idea due to voice problem and requested Vodafone Idea to contact us on alternative number.

Again, Vodafone Idea had vide email dated 23rd May, 2020 requested for extension of time in order to expedite the matter.
No clarification received till date to mail from undersigned on 5 June 2020 from Vodafone Idea.
Now the undersigned is in receipt of the SMS on mobile from Vodafone Idea side regarding deactivation of the disputed number in June 2020 due to non-payment of bill. Further, the undersigned also is in receipt of the bill of Rs3,057/-for month of March, April and May, 2020 against the said plan.

In this connection, the undersigned hereby inform Vodafone Idea that the matter has been pending from Vodafone Idea side since 30 March, 2020 and without resolving the same the undersigned is not in position to pay the bill generated against the said number till date. The undersigned hereby request Vodafone Idea to take into the consideration the correspondences so far undersigned had with Vodafone Idea and take the necessary action in order to settle issue in respect of bill amount.


Above mail was send on 22/06/2020 but no reply received, subsequently send reminder on 02/07/2020 and received email from Khan, Maqbool (MUM), Vodafone Idea Maqbool.Khan1@Vodafoneidea.com as follows

“Dear MR. Adhish Bhausaheb Mane,

We wish to inform Vodafone Idea that there is an overdue amount of Rs. 3057 against Vodafone Idea Vodafone Idea mobile phone number 8108787555 and Relationship number 119586391.

We request Vodafone Idea to make the payment for the balance over-due amount at the earliest to avoid further action.”

Without resolving any issue pending since 30/03/2020 demanding Rs. Rs 3157/- in response to our earlier email.


Regards

Adhish Mane

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