Complaint Details

Status	:	Closed
Complaint No	:	0117515/2020
Category	:	Telecom
Date	:	05-08-2020
Subject Line	:	MENTAL TORCHER AND UNNECESSARY BILL CREATED
Complainant	:	surbhi
Address	:	745 sector 21 Pocket E
Complainee	:	TIKONA
Address	:	745 sector 21 Pocket E

Complaint Details
I received a call yesterday and I attended to I am so frustrated now the person who contacted me had no manners to talk he was being so unprofessional and was talking nonsense.

I told him the same which I am repeating over email, please arrange my call with any of the senior authority. I am in my city Bareilly that is 300km far from Gurgaon. The house is all locked I am having keys it is rented flat -- everything is closed in the house AC, fridge electricity(we even pay direct electricity to Huda only). I have rarely paid the minimum amount for our electricity bill since May 2020.

Are you guys kidding that our INternet service is being used seriously? I came back on 5th May due to COVID as it was very difficult to survive there alone without any made or cook.

I feel so annoyed that for just 1500rs I am giving you people so detailed explanation.

JUST TELL ME THAT IF I would have been using internet service then why would have I requested you to keep my service on safe custody. MY FRIEND TOLD ME THAT KEEPING IN SAFE CUSTODY (THAT MEANS THERE WOULD BE NO ONE AT HOME CERTAINLY)
PLEASE FIND MY ATTACHED MAIL I DRAFTED MAIL ON MAY 18, 2020.
I AM TELLING YOU TIKONA PEOPLE YOU WILL SCREEWED BIG TOIME STOP IRRITATING ME.

I TOLD YOU, PEOPLE, TO KEEP MY CONNECTION ON SAFE CUSTODY TILL FURTHER NOTICE, BUT THEN I GOT THE RESPONSE THAT IT CAN HOLD IN SAFE CUSTODY FOR ONLY PERIOD OF 1MONTH.

FOR INTERNET WAS KEPT ON SAFE CUSTODY FOR PERIOD OF 1MONTH,
AM I FOOL IF I WOULD HAVE BEEN USING INTERNET CONNECTION I WOULD HAVE ASKED YOU PEOPLE TO KEEP IN SAFE CUSTODY IRRESPECTIVE FOR TAKING PLAN FOR NEXT 6 MONTHS.


IT WAS MY BIGGEST MISTAKE TO RETAKE TIKONA SERVICE. SEE MY ATTACHMENTS PLEASE. I SPECIALLY ARRANGED A PASS TO GO MY HOME TOWN. I CAN ATTACH MY REFERENCE BILL THAT WILL TELL YOU WE WERE NOT THERE.
ARE YOU GUYS SICK REALLY, I WILL BE VISITING GURGAON OFFICE SOON WHEN I WILL BE COMING TO GURGAON.

I KEPT ON SAYING I AM NOT USING CONNECTION YOU GUYS CHANGED MY PLAN BY YOURSELF SERIOUSLY. CHECK ALL MY ATTACHMENTS. I HAVE DRAFTED SO MANY EMAILS.

YOU GUYS HAVE SELF GENERATED BILL PAY IT FROM YOUR POCKET TAKE THE DEVICE BACK I WILL CONSIDER MY 6 MONTHS PLAN PAYMENT AS A CHARITY TO TIKONA.

I HAVE TAKEN 6 MONTHS PLAN AND PAID ALMOST 5000RS, FOR USING IT TILL OCT 2020 FROM APRIL 2020. WHER THAT MONEY WILL BE ADJUSTED?
YOU GUYS TAKE YOUR 1556 RS AND GIVE ME BACK MY AMOUNT 5000-1556 RS . I
I WANT DISCONNECTION AT EARLIEST AND I HAVE ALL PROOFS YOU GUYS DONT BOTHER TO GIVE ME RESPONSE NOW DUE IS THERE WHICH YOU FAULT YOU ARE AFTER ME.
I WILL DRAG THIS LET ME WARN YOU IT WILL NOT BE GOOD I AM STUDENT DONT BOTHER ME TELLING YOU AGAIN.

I HAVE PAID FOR 6 MONTHS IN ADVANCE AND YOU GUYS ARE SAYING YOU HAVE CREATED ANOTHER BILL FOR ME THAN FOR WHAT I PAID 5000RS. TELL ME.
I HAVE ATTACHED PAYMENT SLIP ALSO THE AMOUNT THAT I PAID WAS DUE BEFORE 7 APRIL FOR THE RENEWAL OF YOUR PLAN THE AMOUNT WAS 4813.62 AND I PAID 4814 BEFORE DUE DATE. CHECK ATTACHMENTS.

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