Complaint Details

Status	:	Closed
Complaint No	:	0125686/2020
Category	:	Business & Finance
Date	:	13-08-2020
Subject Line	:	Pathetic service recieved by Tikona service provider
Complainant	:	Tikona Broadband Connection
Address	:	512 Ekta society near vegetable market old bazaar khadki
Complainee	:	Conneqt
Address	:	512 Ekta society near vegetable market old bazaar khadki

Complaint Details
Name : Israil.Shaikh
User ID : 1126050889

I had got Tikona Installed on 6th of May 2020 and since then till 13 aug 2020 i got very limited or no connectivity. Had raised it multiple times on email id (literally spent hour each day post office to raise complaints). Always heard the same answers - restart laptop, issue at network, server upgrade, some issue going on in area etc. I had payed my bill on time

I have not recieved any resolution

So i raised it to their top management, email id prakash.bajpai@tikona.in


Now question is, even with -
1. Thousands of complaints lodged and no resolution (time and effort and money wasted)
2. 10-15 KBps speed received in 4 Mbps connection (have screenshots which i had shared with customer care staff over email) and they acknowledged the issue multiple times
3. Vendor confirming he cannot provide service
why is vendor always having the upper hand?
Is there a place a complaint can be lodged against these scoundrels?
I have tons of mails which i had written to them and still i am on receiving side.

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