Complaint Details

Status	:	Closed
Complaint No	:	0125736/2020
Category	:	Consumer Goods
Date	:	21-08-2020
Subject Line	:	After Sales Services not provided during Warranty Period
Complainant	:	UTPAL KUMAR MANDAL
Address	:	CASCADES Tower 4 Flat 1103 Uniworld City
Complainee	:	FABER - Franke Faber India Pvt Limited
Address	:	Konark Icon | 5th Floor | Office No.505 Magarpatta City Road, Hadapsar

Complaint Details
Product model: Hoods/Chimney - Hood Royal Energy HC BK 76
Registered a problem
KOL0703200251 on the product on 7th Mar 2020, still the problem not resolved in 5 months, visited 3 times, replaced motors but of no help. Each time taking long and still chimney is not working. Severe pain as the whole kitchen got spoiled, spending lot of money to clean every time and facing severe trouble while cooking because of the heat. All happening for so long. Can understand some delay for COVID, but since July, do not see any honest initiative from the company to resolve the issue on priority. Nobody contacting us to fix or do something about it even after several following over phone and email.

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