Complaint Details

Status	:	Closed
Complaint No	:	0125988/2020
Category	:	Consumer Goods
Date	:	25-09-2020
Subject Line	:	Saraf Furniture / Insaraf.com — fraud company (INSF283652133)-Product not delivered
Complainant	:	Saraf Furniture
Address	:	Kalyanpura Road, RIICO Industrial Area Sardarshahr
Complainee	:	R.Singh
Address	:	804 Pramuk Aqua height

Complaint Details
Saraf Furniture / Insaraf.com — fraud company (INSF283652133)- solid wood BED- Order placed on 2/Aug 20
I had placed an order on there website - www.insaraf.com on 2nd Aug, 2020 for which i not received the product till 25Sep2020.
I have been trying to contact the customer support (support@insaraf.com) but no response is being provided. I called up there owner, Mr Raghunandan Saraf he is also not responding. It has been one month and they are not providing a solution , just keep saying will be dispatched after 2 day every time you call or chat with them. I do not know there intention whether they want to cheat customers with pre payment of orders. My order number is #INSF283652133.
I have wasted my 45 days of time and still the product is not yet delivered to me.
Without any further delay please help me to get my REFUND and CANCEL the order. I would like to have my refunds in my account as soon as possible, so that I can go for another option and buy a product somewhere else.
But truly this was a horrible and extremely disappointing experience overall and Nightmare for mental torture for me.
There is NO value of customer representative words. Before placing an order, I inquired about delivery time and commitment was given to me that I will have my product delivered before the 2nd Sep, 2020)

Status on the ORDER STATUS page shows.
Hello Ranjot Singh Marwaha,

Order #INSF283652133
Order Date: 2020-08-02T06:29:06-05:00
Payment Status : pending

Order Status: In Finishing
Expexted Ship Date: 8/27/2020 12:00:00 PM

Billing Information
Ranjot Singh Marwaha
A804 Pramuk Aqua height
Near Dmart, Electronic city-1
bangalore KA 560100
99537 22100
Shipping Information
Ranjot Singh Marwaha
A804 Pramuk Aqua height
Near Dmart, Electronic city-1
bangalore KA 560100
99537 22100


Request you please help me.

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