Complaint Details

Status	:	Closed
Complaint No	:	0126561/2020
Category	:	Consumer Goods
Date	:	29-10-2020
Subject Line	:	Irresponsible Post Sales Service...
Complainant	:	Akash Pol
Address	:	303/12 Brahmand Phase V, Azad Nagar, Ghodbunder Raod, Thane (W) - 4000607.
Complainee	:	Kohinoor Televideo Pvt. Ltd.
Address	:

Complaint Details
This is to inform that I, Shri Akash Pol had purchased a LG AC and LG Television on 21-10-2020 bearing Sales order No. KTPL-ORD000692878 from M/s. Kohinoor Televideo Pvt. Ltd. located at "Orion Business park, Shop No. 5 & 6, Next to Cine Wonder Mall, Thane, Ghodbunder, Thane - 400604" on 17-10-2020. I was assured by Shri Pradeep Parthe, the Sales Executive of the said shop, that both the products will get delivered on 21/10/2020. The LG Ac was delivered on 20-10-2020 and the installation was done on 21-10-2020.

The LG Television was not delivered as per the norms/as assured by the sales executive. However, it got delivered on 23-10-2020 that too after pursuing the matter with the concerned shop. After the delivery as per the norms the TV was supposed to be installed within 48 hrs of working days. But till date the installation has not been done.

On 27-10-2020, I dialled the contact No. 022-61636481 of the shop under reference, and they assured me that the installation will be done on very next day i.e. on 28-10-2020. However, the same was not done, so I again contacted the shop wherein after raising the concern I got a call from the Number i.e. 022-61636462 through which Ms. Riya assured me that the installation has been assigned and has been highlighted and the installation person shall visit my place by 12.30 pm of 29-10-2020.

On 29-10-2020, at around 11am, I got call from the Number - 8928048106 Shri Rupesh (the name as told to me from the executive) and he told me that "I shall visit your place after 4-5 hours" as he already had installations lined up in Kolshet Area. At around 6.00 pm I called Mr. Rupesh (which I suppose was not my responsibility instead Mr. Rupesh should have informed me) and he said that I will not be able to come today and have told me that he had forwarded my case to Shri Mukesh Gupta who will do the installation at my place. When I called Shri Mukesh Gupta on his Mob. No. 9768926344, he told me that he will come tomorrow i.e. on 30-10-2020 by 1.00 p.m. for the installation of the Television (Eventhough my case was forwarded to Mr. Gupta by Shri Rupesh, Mr. Gupta dint bothered to call me).

At around 7.00pm - 7.20 pm I got a call from the shop under reference from the Number 022-61636481, but the call was kept aside and I was able to hear all the unwanted talks of whoever it may be, which reflects a very casual attitude and seriousness towards the customer whose number you have dialled.

I have made my utmost efforts to try to connect the Shop on its Contact Number for whole day and also Ms. Riya on 022-61636462, but I was not able to connect the shop number and also the I could hear the complete ring of the Number 022-61636462, but none were bothered to receive the call.


I feel, it was the responsibility of the concerned shop and the concerned sales executive Shri Pradeep Parthe, who should have ensured that the things as assured are lined up and been delivered on time as assured, but neither have bothered to do so in the fit of focusing on their sales. Such a disgusting attitude and disrespect for the customer have been felt from your casual approach. This is the most ungrateful, lousy and unprofessional; approach I had ever faced in my life. Such an irresponsible approach from such a renowned shop was not expected. I have made a big mistake by purchasing a product through my hard earned money from such shop and I assure I shall not make such make any mistakes anymore neither will I suggest anyone to approach such shop.

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