Complaint Details

Status	:	Closed
Complaint No	:	0126567/2020
Category	:	Travel
Date	:	30-10-2020
Subject Line	:	Refund of Cancelled Booking id INB1576941122242
Complainant	:	Jayshree vasavada
Address	:	A-2/19, Satyadarshan Society, Malpa Dongri No. 3, Andheri (East), Mumbai
Complainee	:	141627
Address	:	A-2/19, Satyadarshan Society, Malpa Dongri No. 3, Andheri (East), Mumbai

Complaint Details
We have booked International travel ticket from Mumbai – Dubai-Nice ticket via for Emirates via makemytrip portal. Our Booking details are as follows:
MMT Booking ID: IN1B1576941122242
Emirates PNR No.: LJDQ3J
Travel Sector & Date: Mumbai to Dubai – EK501 on 1st May 2020
Dubai to Nice - EK77 – on 1st May 2020
Money paid to MMT: INR 81041/-
Number of Passenger: 3 Nos. (2 adult & 1 Kid {11 years old} family)
Due to Covid-19 situation, all flights were canceled. We got confirmed email from Airoline (copy attached)
We raised the request for refund to Makemytrip portal & Emirates, which was refused by both the companies. We were forcefully given open booking voucher, validity 2 years & no other full refund option was given.
It was our first international Holiday travel and 1st time traveler it takes lots planning months in advance related plan, money, routes, accommodation etc. Being from the middle-class family, we are not sure that we will be flying again due to 1) financial conditions 2) Covid situation in near future. We request you to help us with the refund of INR 81041/- from Emirates & MMT portal both. We are suffering from financial stress due to all business are suffering due to covid situation. Thanking you, Jayshree Vasavada

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