Complaint Details

Status	:	Closed
Complaint No	:	0126571/2020
Category	:	Others
Date	:	31-10-2020
Subject Line	:	Dishonest business, not professional ethics and Defamation
Complainant	:	Kenji Law
Address	:	Room 207, Cheung Shing House, Cheung Kwai Estate, Cheung Chau Hong Kong. New Delhi
Complainee	:	Towada Products
Address	:	116, First Floor, Deepshikha Building, Rajendra Place, Delhi- 110005, Delhi, India

Complaint Details
This drug company is very unprofessional and has no professional ethics at all. This kind of behavior is really a shame for your pharmaceutical industry. Please face it and deal with it, and give me a fair account! The source of the incident started more than a month ago. We contacted the pharmaceutical company to help patients buy medicines. After checking the price, when we were about to place an order, the staff member said that there was a problem with the credit card payment, and only accepted remittances. It takes two to three days for the account to arrive. The original plan to pay by credit card is unexpected, and the remittance will delay the delivery time and affect the delivery date. Therefore, we requested the company and received a firm agreement, promising that as long as the remittance order is received It will be shipped in advance without waiting for the remittance to arrive. It is very important for the patient to receive the medicine as expected. As a result, after the payment on August 27, the staff member kept telling me that there was no excuse. In fact, he was told that the goods were taken away by UPS on August 28, and they also lied to deceive our goods without further investigation. actual status. So we called the local UPS in India and got the result. In fact, at that moment, the goods were not received at all, and there was no receiving instruction from the pharmaceutical company. Unlike what the pharmaceutical company said, we directly told the situation. The drug company, but the staff continued to lie, and insisted that the UPs were picked up as early as August 28! In the end, I only found out on the UPS system on August 31st, and the goods were picked up from August 31st to more than 4 pm in the afternoon. . It's been a lot of time! However, the drug company still continued to say that Dianping gave different excuses and did not promise to make mistakes. I criticized them for their mistakes on the open platform and argued with them. They blamed me for posting articles like this to them, and even more unreasonably accused us. Say what I am blackmailing them! Recently, we contacted the drug company again and wanted to place an order again to purchase drugs for patients, but the drug company threatened us with drugs and asked us to retract all articles that commented on their publications. Affect his orders. We asked him to review the problems that occurred in the last order and asked them to explain clearly to me. If the content of the article conforms to the real facts, I will publish the public article they published. But they still lie, and continue to slander them and blackmail them. Therefore, we refuse to withdraw the articles published in the chapter. The point is that they are not distinguished between public and private, because they are dissatisfied with our public criticism and refuse to provide patients. This is totally unacceptable. The industry is to treat patients with drugs. Drugs are very important to the lives of patients. How can they refuse to sell drugs to patients? They refused to provide medicines for the patients because of their mentality of revenge, and they disregarded the lives of the patients. They were like murderers! The most damning thing is that he should not give us medicines, because he has over a hundred orders to process. He is too busy and has no time to process our orders. He asked us to find another medicine company! What is this? Regardless of the importance of drugs to patients, how can such behavior be worthy of selling drugs!


The link with all the corespondent and supporting detail

https://app.box.com/s/kok47sjvcvgckb4jztfulm4boczxpvn7


Also they tell a lie and defame me blackmailer on public website (see attachment )

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