Complaint Details

Status	:	Closed
Complaint No	:	0126810/2020
Category	:	Service Provider
Date	:	09-11-2020
Subject Line	:	Router Been Taken Back. & Placed Old.
Complainant	:	Akash Kotadiya
Address	:	301, Jai Jalram apt, Maratha Colony, Near Ram Krishna Hotel, S.V.Road, Dahisar East
Complainee	:	Tikona Infinet Limited
Address	:	Tikona Infinet Private Limited Registered Office: 3A, 3rd Floor, „Corpora‟ LBS Marg, Bhandup (West), Mumbai –400078 Maharashtra India.

Complaint Details
I wanted to upgrade my internet speed, so had to have a new connection in August month, So had paid in tikona of Rs4713/- During connection.
As per sales man he had told me that there is 2 plans,
a. with router connection & b. without router connection.
So had taken with router service as he had told me that with router as he cleared out that the router you will getting will be at low cost and it will be yours. and there will be no extra charges for it.
So after connection of 1month in September/October the router was damage due to some of the technical issue in router itself after 2-3 service request the engineer had came and took the router and had told that a recovery router of company will be assign to you. (OLD Router which company has)
***** But Now Comes the Issue/ Complain/ Fraud. ******
As per sales man & also the customer care of tikona itself had agreed that once you take a Router plan, the router which is given by company becomes of customer. [ I have 2Call Recording of customer care to whom i have asked they are telling that yes router will be yours ] But the local/ on site service people - Rajesh dube, Collection Department Dahisar, Mumbai. Told me that no if company is telling than tell them & write to them.
But calling to customer care they are telling no The router will be yours.
I am Trap in between the customer care and Local Person handling the Area.
- So wanted that if tikona is wrong then Kindly reimburse all the paid amount as they had given all wrong information and try to cheat me.
And if Local Person handler of tikona is wrong then please provide me a new router as soon as possible.
It a Clear case of Fraud/Cheating - Informing/Providing wrong information to Consumer to start with there service, After paying they tell something else.
Have Attached 2 Call Recordings of Consumer Care which is telling that yes the router will be yours.
1- Recording Name - [+912241155555_201027_110743.m4a] - 27th Oct 2020 - You can hear him saying at 02:00 - 04:00 min. [Clear Mention by company person.]
2- Recording Name - [+918291800126_201016_105800.m4a] - 26th Oct 2020 - You can hear him saying at 19:00 - 21:00 min. [Clear Mention by company person.]

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