Complaint Details

Status	:	Closed
Complaint No	:	0126928/2020
Category	:	Consumer Goods
Date	:	16-11-2020
Subject Line	:	Replacement issue - damaged TV display
Complainant	:	Goutham Allaka
Address	:	401, Sai Wisteria, Kakatiya Hills, Madhapur
Complainee	:	Micromax Informatics
Address	:

Complaint Details
I have raised complaint on TV damage on August 16,2020. Technician came to my home on 19th August and took the details. I got a call by 3rd week of August stating that the replacement has been approved. I am yet to get a timeline and update on the replacement details. Local service center dealer tells me that there is no clarity on when the replacement will happen (latest update as on 16 Nov).

Called AP/T service head Mr Jani (9014296449) but he is not cooperative and is too busy to share update on my complaint.

It has been 3 months and still not clarity and update on my complaint.

Need full refund of my purchase amount as I dont feel I will get a replacement from Micromax any longer.

Details of complaint
Registered mobile number - 8127415035
Name of the complainant - Aswani

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