Complaint Details

Status	:	Closed
Complaint No	:	0127078/2020
Category	:	Consumer Goods
Date	:	24-11-2020
Subject Line	:	Refund delay by merchant
Complainant	:	SUNIL KUMAR
Address	:	DHOBITOLA WARD NO.18
Complainee	:	Samsung India
Address	:	6th floor DLF center sansad marg

Complaint Details
On 17 November 20, I ordered a mobile phone from shop.samsung.com for which the man credit card a transaction of 53464.13 ₹ from that card, whose order number is 11304754238.  Later, the order was canceled again and the cancellation of the merchandise came from the merchant. After the product was canceled, I called the merchant's customer care number and requested to cancel the product and cancel the EMI, but they gave us Asked to talk to the bank for EMI cancellation, when I spoke to the bank, you will not have any process on your side until the refund comes, it was said. I was upset.  The reason. One is my EMI generated. The processing fee will be charged. Today is November 22, bill is made today, due on which due date has to be paid, now the problem with me is that the merchant initiated The refund has not been processed yet, so we do not understand how long the refund will be. For this, it is being said from the merchant.  There will be a reflex in the funds, the information that is not being given to me in writing, so that neither I can cancel the EMI nor stop the payment on the due date.  You enter a complaint against the merchant so that EMI and due date payment will be cleared and EMI will also be canceled. And my limit will also be increased so that the other product will buy

Tour's faithfully

Sunil kumar



Register mobile-9709705151

Order number-

11304754238

Transaction date 17/11/20

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