Complaint Details

Status	:	Closed
Complaint No	:	0013954/2013
Category	:	Telecom
Date	:	09-12-2013
Subject Line	:	Threatening calls and extortion
Complainant	:	Supriya Sengupta
Address	:	GD 136, Sector III, Salt Lake
Complainee	:	Reliance Communications Ltd
Address	:

Complaint Details
Ref: Telephone Number (Fixed) : 033-30245498
Billing Account No: 100000107430182

Please note that, during May-June, 2008 persons form Reliance Communication Ltd., came to my house and requested me to put an application for a landline with zero installation charges as part of their business promotional drive. The line was commissioned but worked for 10-12 days only. I lodged complaints at their customer care unit every alternate day and through e-mail and I paid the first month’s bill also. When I received the bill for the next month, I refused to pay the amount and according to TRAI guidelines I asked a refund for 15 days as my line was completely dead. I asked them to disconnect the line also. They acknowledged my complaint through mail, but after that there was no communication from their end (all e-mail conversations are attached herewith for your reference and the original mails are in my personal mailbox and if required I can produce them for verification). My father expired on 30th June 2008. So I was not in a position to visit their offices in Kolkata to get the supporting document that the matter is closed. I did not receive any further communication through their official mail either.

On 7th December, 2013, after five and a half years, I received repeated telephone calls from the number +918467813872 from 10:34 a.m. till 5:04 p.m. (please check my call list if possible). The lady mentioned her name as Komal Mishra and she claimed that she is working with Delhi High Court. She threatened me that a criminal case is registered against me for non payment of Rs. 630/-, and if I fail to pay that amount within 12 noon on 7th December 2013, they will continue their legal proceedings and I have to be present at Lok Adalat in Delhi High Court to pay the amount and other legal fees. I don’t know how Reliance Communications has calculated the due amount Rs 630/-. When I asked her for a bill, that lady told me that as my connection is terminated, the service provider is not in a position to raise the bill (though bill is mandatory for an amount over Rs. 50/-). My question is, without any intimation about the unpaid amount, how a criminal case can be registered against me? It seems to me that they have taken the unethical way to threaten people to collect money and run the show!!!

To avoid harassment, I have deposited the said amount at a Reliance World outlet at Kankurgachi, Kolkata, West Bengal (OTC code 18011, Receipt No. IB00031020904; attached herewith is a scanned copy of the receipt) but I want justice against their illegal claim and mental torture I faced through their telephonic threats.

With regards

Supriya Sengupta
GD 136, sector III, Salt Lake,
Kolkata 700106
M: +919830217485
e-mail: supriyo210@yahoo.com

Note: Informed to TRAI

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