Complaint Details

Status	:	Closed
Complaint No	:	0013967/2013
Category	:	Consumer Goods
Date	:	10-12-2013
Subject Line	:	Defective Panasonic Oven
Complainant	:	Brahmendra Kashyap
Address	:	Hemadurga Diamond, PJR Enclave,Gangaram, Chandanagar
Complainee	:	Panasonic
Address	:

Complaint Details
Complaint Text:
I bought Panasonic Oven from Reliance Digital Madinaguda on 6th Dec 2012.
I encountered issues in this oven on continuous basis, find the details for the same below:

1> The oven stopped working on 25th Jun and it took around 2 months to resolve the issue, i.e it got resolved on around 25th August. Panasonic changed the Magnetron to resolve the issue in 2 months.

2> After this I was out of station for 1.5 months, I used the oven once after the last repair and it again stopped working on 6th Oct and they again changed the Magnetron on 11th Oct to resolve the issue.

3> The oven again stopped working on 25th Oct(within 14 days of last repair) and the Panasonic has taken the oven from my home and its still with Panasonic. Its already been a more than a 45 days since the oven has stopped working and still I have not received the oven.

Consequences:
Following are some of the consequences that resulted because of the above problem:
1> Out of the 12 months the oven was not in working condition for [60 days (1st Repair)+ 7 days(2nd repair) + 45days counting(3rd Repair)] 112 days i.e., about 4 months. I bought the oven for about 12k, so that I can use it on whenever required but I was not able to use it for about 4 months. I suffered economic loss since I was not able to use the product for which I have paid in full

2> It resulted in lot of emotional distress and harassment for my family because we can clearly see my hard earned money being taken by Panasonic without being delivered the promised product.
4> I also sent a mail to Panasonic and demanded refund for the oven. I was constantly in touch with Maninder in Panasonic helpline but she said that they can not provide refund and not even replacement. She said I have to take back the same oven and they will replace the Magnetron again.
5> I asked to speak to her supervisor "Kuldeep" and asked him to provide the refund as they were offering me the same oven and its has encountered issues each time they have changed the Magnetron. Mr. Kuldeep threatened me that there is no other alternative but for me to take back the same oven. He told me to do whatever I want and he does not care about the same.
Mr Kuldeep's this kind of behavior caused me a lot of emotional distress and was also the reason of discord between me and my wife as she was always against Panasonic and I bought the oven from this brand against her wishes. Because of all the above issues I no longer trust Panasonic brand.

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