Complaint Details

Status	:	Closed
Complaint No	:	0013983/2013
Category	:	Government Services
Date	:	11-12-2013
Subject Line	:	Request for refund of excesss amount paid against wrong meter reading taken by Shri Srinivasan, Assessor, T.N.E.B., Nolambur Section
Complainant	:	Wrong assessment of TNEB Meter reading
Address	:	Plot No 198, 17th cross Street, T.N.H.B., LIG _ I, Nolambur, Chennai 600037
Complainee	:	TNEB
Address	:	Plot No 198, 17th cross Street, T.N.H.B., LIG _ I, Nolambur, Chennai 600037

Complaint Details
1. I, Smt TharaBai Mohanakrishnan, residing in Plot No 198, 17th cross Street, T.N.H.B., LIG _ I, Nolambur, Chennai 600037.
My Service Connection No is 437: 010: 818.

2. Bi-monthly meter reading for the cycle month Jul 2013 has been taken by Shri Srinivasan, Assessor, T.N.E.B.
The details of Reading/ consumption / CC Charges etc as provided in the `White Card' given to the users has not
been endorsed by Shri Srinivasan, Assessor.

3. In the absence of the above details, I have to rush to EB counter every cycle month to obtain the consumption charges.

4. On Aug 2013, I was shocked that Mr Srinivasan, Assessor, assessed my consumption wrongly and computer showing my consumption
as 1860 units for that bill amount shown as Rs.13,767.
I have made a letter to the Assistant Engineer, Nolambur about wrong meter reading taken by Mr. Srinivasan. The Assistant Engineer
and revenue Supervisor of the Section has accepted the mistake of Mr Srinivasan, Assessor. They requested to make the payment as
Shown in the computer to avoid disconnection for not making payment by due date, and assured me for refund / adjustment of excess
amount charged by Shri Srinivasan, Assessor.


5. Sir, after a lapses of two months, neither, excess amount paid by me has been received nor adjusted with my another service
No 437-010-947 as promised by the Assistant Engineer/Revenue Supervisor/Assessor of TNEB., Nolambur.

6. You are requested to direct the concern officer/staff to resolve the issues and look into the matter personally to refund
/ adjustment of the excess amount aginst wrong meter reading taken by Shri Srinivasa, Assessor within time frame please.

Replies