Complaint Details

Status	:	Resolved
Complaint No	:	0014038/2013
Category	:	Service Provider
Date	:	17-12-2013
Subject Line	:	No Delivery
Complainant	:	Sudhanshu Malwal
Address	:	200, Udyog Vihar, Phase-IV
Complainee	:	Jabong.com
Address	:	109, Udyog Vihar, Phase-IV

Complaint Details
This complaint is mainly for Gojavas & his own company Jabong.com (Courier Co. operated with Jabong.com). On dated 10/12/2013 i ordered two items from Jabong.com vide order No. 131210924937101, as per the Jabong order should be deliver in 2 or maximum 3 days. But today is 17/12/2013 (6 working Days). I filed a complaint in Jabong on dated 12/12/2013 (3 times Morning/Afternoon/Evening) regarding late delivery because Gojavas says i am out of station on 11/12/2013 but i am in office (Delivery Address, 2 minute distance from Jabong/Javas office). Again i called up on 13/12/2013 (3 times Morning/Afternoon/Evening); Jabong call center executive says we are taking a hard action against this matter. 14/12/2013 & 16/12/2013 is same as earlier days, same commitments “We are taking a hard action against this we are also tracking your parcel, you don’t worry” they told me these words so many time all my orders are COD (Cash on Delivery).

Order Date Order No.
10/12/2013 131210924937101
12/12/2013 131212802110685
13/12/2013 131213258016888
14/12/2013 131214498600348

I haven’t received any of the one. I am still waiting for my 10/12/2013 order material. Today on dated 17/12/2013 I personally meet his Security Guard (Sitting in Reception Seat) told me he have no authority or orders from seniors to arrange a meeting with Jabong staff & Consumer (Me). He told me to ask with our costumer care executive.

What will I do & where will I go? I am mentally harassed by Jabong & Gojavas.

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