Complaint Details

Status	:	Un-Resolved
Complaint No	:	0014082/2013
Category	:	Consumer Goods
Date	:	20-12-2013
Subject Line	:	Furious on Sony Bravia
Complainant	:	Sony Bravia furious Issue
Address	:	Sector 71 Noida
Complainee	:	Sony India
Address	:	Sector 2

Complaint Details
Hi Sony Team,
I am keeping it short but please excuse me if you find it large.
This is with reference to the LED TV (Bravia KLV-EX430, Sr. No: 3274081) purchased on Feb 13, 2013. It was working fine. After switching on after a few days it had problems on the screen (flickering, a sharp line on right bottom). Nothing was visible on screen. Registerd a complaint on Sony. Job assigned to Jaypee Electronics Noida Sector 2. Service Engineer came and said it is broken Hence they were not ready to accept the warranty.
Points: How can a screen be broken kept at the same place.
Registered the complaint on cosumer court. Got few calls of your customers having same issue. But I had to give up because didn’t want to spend another 60,000 bucks. Didn’t expect Sony makes such products.
Asked them to order a part. Paid an advance of 10,000 INR on 9th Dec with assurance of getting the part in 3-4 days. Followed up with Jaypee every 2-3 days. But no satisfactory answer. CCE (Customer care Executive on Jaypee) told me it’ll come in 2-3 days. Urged her to let me speak to manager. He assured me the same.
Got a call today (10 days after paying advance) telling me that part is not available in India and it’ll come from Singapore and will take 7 more days.
Again asked the CCE to let me speak to manager. He told me part has been discontinued and your TV will be replaced with the other model with some discount or this TV will be replaced with same model.
Point: how can the CCE and Manager be different in point of view. What are the responsibilities of CCE? Giving wrong information to customer?
Why didn’t they check the availability of the part before taking the advance amount. Do they always make false assurance.
I still say firmly that my TV is under warranty (have the original bill) and should be replaced ASAP. What is the liability of Sony to the customers? I am living without TV since a month after paying 60,000 bucks. At least I expect Sony should take care of it’s customers when the product is in warranty. I assist please do take an action ASAP. I need my TV replacement.
Trust me this is getting me furious and I am deeply frustrated. I believe I won’t recommend any Sony product to any one in future.
Name: Jatin Bhutani Contact: +91-9650730449 Email: Jatin.btech.cse@gmail.com jatinreal@gmail.com

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