Complaint Details

Status	:	Closed
Complaint No	:	0014155/2013
Category	:	Consumer Goods
Date	:	26-12-2013
Subject Line	:	Defective LED TV Display
Complainant	:	Sanjeev Kumar
Address	:	135, 7th Main, Jayanagar
Complainee	:	Sony India
Address	:

Complaint Details
I purchased two Sony Bravia TVs 40EX520 and 22EX420 in September 2011. One of the TVs 22EX420 is working so far (it is hardly used) but the other TV 40EX520 has suddenly started showing some colour patches and coloured lines from the past four weeks. When I contacted the Sony India Service Centre, they sent a service personnel who came to look into the problem and told us that the LED TV panel needs to be replaced at a cost of INR 21,000. We told him that it is a sparingly used TV and we have also connected a reputed voltage stabilizer, he just said that it is a usual problem and the LED screen cannot be repaired but need to be replaced.

I feel cheated as I have paid a premium to buy the Sony brand and now at the receiving end to shell out 21,000 more. Initially it was a green tint and now it has changed to a complete red tint.

When I have emailed the Sony India Service Head explaining the details of the problems, I have just received only a standard response from them saying that they are looking into the issue and revert soon.

My reasonable request is that I require the LED panel to be repaired than replaced as I am not confident on the longetivity of the fix. I am willing to bear the cost of the repairs. It surprises me that a Manufacturer is refusing to repair a component that they have manufactured and expects the customer to buy a replacement component at 1/3rd of the product cost. Sony India is offering a warranty of only 1 year on the replaced LED panel and I am not sure whether the problems will recur again. My research on the internet showed hundreds of complaints on the Sony Bravia LED colour patching problems and it makes me more jittery than ever.

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