Complaint Details

Status	:	Closed
Complaint No	:	0014176/2013
Category	:	Others
Date	:	28-12-2013
Subject Line	:	Faulty Product
Complainant	:	Kashish Narula
Address	:	House No. 38B, Sector 36A, Chandigarh
Complainee	:	100bestbuy.com
Address	:	Suksh Technology Private Limited Salarpuria Hallmark, 15/3@16, 4th floor, Kadubeesanahalli, Outer Ring Road, Bangalore - 560087, INDIA.

Complaint Details
I have ordered 5 Koutons Formal Shrits (Assorted Colours) and paid for it online on 7th Dec 2013.
But when i got my package after 16 days on 23rd Dec 2013, none of the 5 shirts was of Koutons and was of worst colour combinations ever imagined (not what was promised). Moreover, one of the shirt was not packed and some shirts were not of cotton.
Moreover, the customer service by the site was very bad. As the order was supposed to be delivered in 7-10 and i didn't received my package till 18th days, i wrote many emails during this time asking for shipping details, which were never replied. Once in around 25 calls made on there customer care was picked on 16th Dec 2013 and even that man was very rude and told that it is out of stock and when i asked him to refund he said he will send the order before 25th but to my surprise he sent rack material. Even Dispatch Date on my package is of 17th Dec 2013, which means to complete their order they did this. Moreover, when i called them after getting faulty shirts, the man named Sameer said he's not responsible and it's not their duty and said me to go to consumer court if i want to. Kindly Help Me in getting my money back. Sending you the product promised and product received's pictures.

Replies