Complaint Details

Status	:	Closed
Complaint No	:	0014177/2013
Category	:	Others
Date	:	28-12-2013
Subject Line	:	No action is being taken regarding my complaint
Complainant	:	Ranjita Dutta
Address	:	Flat no. A2,Parkview Apartment,101 bidhanpally
Complainee	:	Samsung
Address	:	Sabsonic Service center,12,loudon street,maruti building

Complaint Details
I have been giving complaint about my handset samsung galaxy grand that its screen is getting freezed.I even gave two video recording just to show that the problem is there in the set but they are not ready to trust that.Now they require a video of more than 10 20 min.The video i made was solely intended to show that the problem was still there with the set so i made it short now that has become the issue.The technical team is thinking that iam so uneducated that i dont know the difference between slowing and hanging/freezing.They are telling me to wait for some time after pressing any apps.Need i remind samsung that the video which i have given to them shows that while chatting the screen got frozen.The way samsung is responding is totally not acceptable.when a customer is complaining for the past 1 month about freezing they should take some steps regarding solving my problem rather than trying to reproduce the problem.i dont know what difference the 10-15 mins video will make if they dont believe the videos which i have already submitted.And i have already made it very clear that the freezing problem is suddenly popping up no specific reason no specific time.i dnt knw how much time it will take next for the set to get hanged.I request u earnestly that you take steps regarding my complaint.iam totally dissatisfied by samsung's support team. please arrange a refund for this handset.

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