Complaint Details

Status	:	Closed
Complaint No	:	0014195/2013
Category	:	Consumer Goods
Date	:	29-12-2013
Subject Line	:	Kaunsa not giving refund
Complainant	:	Paul DCosta
Address	:	302 Marvel Apt, Orlem, Marve Road, Malad West
Complainee	:	Kaunsa.com
Address	:	Mify Solution Pvt. Ltd. SF 204,Singhal Tower,Sec-58,Noida Uttar Pradesh, India

Complaint Details
Dear Sir/Madam, I would like to state that I ordered a mobile phone (HTC ONE True Clone) from Kaunsa.com on the 8th of Nov, 2013 & paid them through my debit card a sum of Rs: 9999.00; order No: KA/4206/HEDCFMDU. I ordered the product after reading the specifications advertised on the website of Kaunsa.com.
The product arrived on the 24th of Nov, 2013, but when i started & tested the product it was not the same as mentioned on the website,(for eg: RAM 256MB instead of 1GB/Internal memory 256MB instead of 16GB) so I wrote to them on their customer service ( Complaint Ticket No: Kaun/T4206/JHZ7L7I3BT) telling them about the sub-standard product, but they started to dilly daly & put the onus on the vendor. I did the reverse shipment of the product at my own cost on the 8th of Dec, 2013 & they received the product & even got a confirmation from their end. Now they are refusing to refund the money which I have paid them, i.e. Rs: 9999.00.

Dear Sir/Madam I sincerely need your help in this regard. Thanking you in anticipation.

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