Complaint Details

Status	:	Closed
Complaint No	:	0014293/2014
Category	:	Banking
Date	:	05-01-2014
Subject Line	:	INR 39000 Debited from ATM transaction after I came out of ATM and no SMS only Email
Complainant	:	Pankaj Kumar Singh
Address	:	Indirpauram
Complainee	:	ICICI Bank
Address	:	Indirapuram

Complaint Details
I have a account( 602001535988) in ICICI bank . On date 05.01.2014 (Sunday) there is unauthorized transaction from my bank account of Rs. 39000/-. At 6:26 PM .I withdraw 900/- Rs from ICICI ATM located at SRS Aditya Mall Indirapuram ghaziabad and then took a mini statement and left from the ATM . Then I went home and checked my email which had this alert of 39000 INR and i was shocked that how can it be there when i have taken mini statement after i did my 900 Rs Transaction and came out. Shocked by this, I checked the debit card, presuming that I had lost it and someone may have misused it. But, to my surprise the card was intact with me. I informed this to ICICI bank & blocked my ATM card . Customer care told me that transaction was done from the machine other than what i used to withdraw 900 Rs . IAlthough both of these ATM machines are located in same complex, i.e. aditya Mall Indirapuram , Ghaziabad .I have lodged an FIR against the branch and revissited branch and was shoked to see that there was no guard present. I would request you to arrange CCTV footage of the mentioned machines to help me out of this mess. I need my money back. It’s highly important for me. After this most of my office colleagues are afraid of continuing with ICICI bank.
I really wish that this complaint is taken at priority and i never thought that i ll be treated like this after being a privileged banking customer .
Also when i checked my mini statement i was surprised to see that the transactions of 900 and 39000 INR were being shown for date 06-01-2014 which is yet to come . So please correct your servers and stop harrasing your customers.
Thanks,
Pankaj Singh
Mobile : 8826368005

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