Complaint Details

Status	:	Closed
Complaint No	:	0014346/2014
Category	:	Telecom
Date	:	09-01-2014
Subject Line	:	Deduction of money from main balance instead of internet data balance
Complainant	:	SATISH KUMAR
Address	:	IIT GUWAHATI, AMINGAON, HOSTEL-KAMENG, ROOM NO- C1 308
Complainee	:	Reliance Communication
Address	:

Complaint Details
Dear Sir,

Below is my previous complaint which I have filed on 04/01/2014.

(I am Satish, using reliannce gsm sim in Guwahati, Assam. My mobile number is 9864064071. I have registered a complaint through reliance customer care executive on 15/12/2013 and my service request number is 213621506. I have internet data balance but whenever i use internet, money is deducted from my main balance. I have complained regarding this to customer care executive but he told me that I have used 3G that's why money was deducted but I didn't use my phone in 3G mode. Let assume I used 3G but why money was deducted from my main balance, It should have been deducted from data balance. I have also tried to talk with senior customer care executive 3-4 times but your customer care executive always put me on hold for 1-2 minutes and then call is disconnected.
Sir, yesterday again money was deducted from my main balance.
Please solve my problem as soon as possible.)

Money is refunded but my problem is not solved. Again money is deducted from my main account instead of Data balance. And again I have complaint to reliance customer care executive. 16+37=53 rupees was deducted from my account between 07/01/2014 to 08/01/2014 and my service request number is 214714563. I have talked with customer care executive and he always registered my complaint but not able to solve.
On 09/01/2014 between 1:00 am to 2:00 am, again ~15 rupees was deducted and I have called customer care executive but he told me that system was down so he couldn't register my complaint.

Sir, I am totally tired with reliance, I don't know how to handle this problem. I think reliance don't want to solve customer problem and always want to loot the public money.
Two days before I got a call from reliance customer care And the lady told me that problem will be solved as soon as possible. But God knows when they will solve my problem.
Now I regularly check my balance to know whether my money is deducted or not. If I don't chek my balance then god knows how much money reliance will loot from my account and also don't know how much money they have looted in the past.

I request you to please solve my problem and suggest me what should I do.

Regards,
Satish

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