Complaint Details

Status	:	Closed
Complaint No	:	0014371/2014
Category	:	Computers & Accessories
Date	:	11-01-2014
Subject Line	:	Unauthorised Deduction of Amount for Renewal
Complainant	:	Neelam
Address	:	Delhi
Complainee	:	Norton Symentics
Address	:

Complaint Details
Respt. Sir,
I've been using Norton Anitvirus and utilities since last year which bought thru online norton 360 facility. My subscription was expired on 9th Jan 2014. The shocking part, i've already use the non-renewal policy, and on 9th I've received a message from my bank that Rs. 990/- is deducted by Norton renewal service. It's all done without any notification and permission for renewal. I don't know how they activate the renewal policy and deduct said amount without my acknowledgment. My Card information is stored and using without my consent and this is a fraud and cheating on consumers who uses payable online services. The worst part is there is no support facility like where to call and whom to call for refund and discontinue the services as this antivirus is actually a virus creator rather virus removal. My system performance is deteriorating day by day..giving me baseless alerts, and remove my files by using threat alerts without asking..Whenever i work i need to stop this antivirus. I've no use of the same and i need my money back and assurance that they are not using my credit card information for their illegal activities. They have no numbers to contact, no contact information for mailing the complaint about the same. I've checked their status, everyone is harrassed by them. Please help me to stop this harrassment. They should stop storing the private information of the consumers and used for their benefits without the confirmation from the consumer.

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