Complaint Details

Status	:	Closed
Complaint No	:	0014422/2014
Category	:	Telecom
Date	:	15-01-2014
Subject Line	:	Threatening for not paying stolen modem charges
Complainant	:	Deepak Rai
Address	:	Archana Heights, Near Kailash Super market, Viman Nagar, Pune, 411014
Complainee	:	Tikona Digital Network
Address	:	Manager - Contact Centre Operations 2nd Floor, 'Corpora', L.B.S. Marg, Bhandup (W), Mumbai - 400 078.

Complaint Details
Hello Sir,

I am receiving threatening call from Tikona for not paying stolen modem charges. One guy whose name is advocate Rathod calling me and threatening me that Arrest warrant has been issued and if you pay modem charges we will not send police to your home.

Modem was deployed at the top of my roof. And after I requested to disconnect the broadband, someone stolen(I believe Tikona guy took it) this modem. Now they are telling me to pay for it Or lodge FIR for the lost modem.

As my billing history with Tikona was very fair also I overpaid Rs.680/- to them, they should return my overpaid amount whereas they are demanding more Rs.819/- for modem charges.

Modem Charge: 1500
My overpaid amount(Last month): 680
Due amount(to adjust modem charge): 819

I don't want to pay for modem. As I am living in apartment and I could not monitor their Modem which was deployed at the top floor's roof. I am sure someone from Tikona team took the modem because After I raised request to disconnect the broadband it was stolen.

Tikona bill is attached here.

Their Email is attached here.

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