Complaint Details

Status	:	Closed
Complaint No	:	0014424/2014
Category	:	Consumer Goods
Date	:	15-01-2014
Subject Line	:	SONY LED 55 INCH TV..
Complainant	:	Jyotsna Rattan
Address	:	XY-28, Sarojini Nagar
Complainee	:	SONY India
Address	:

Complaint Details
My name is Jyotsna Rattan and I bought Sony Bravia 55 inch LED 3D Television in Oct’2011 from Croma , New Delhi, India. On 7th of January’14, I lodged a complaint (Complaint Number – 17352581) with Sony India regarding display issues that I am facing currently. It is giving me distorted colors with green shadow. Your engineer visited and asked to change the panel due to moisture issue. He told me that the price will be Rs. 10458.

I have been online and saw that it is the common problem that your TV sets are facing and hence can be termed as company defect. I have a LG and a Samsung and did not face any problem in the past 5 years with them.

Sony by its name is a brand and we consumers buy such expense products because of the brand name and the quality the company vouch but now I realized that when it comes to after sale service, quality and trust, sony will be the worst brand.

As on 15th January’15, I am getting my TV panel changed just because I have put in around 1.5 Lakh to buy this TV. However, My feedback to my friends and family and in the blogs will definitely be a big NO NO for any Sony products.

Below are the blogs and the complaints, it may be an eye opener for you as a company.

http://www.complaintbox.in/sony-led-tv-problems/
http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufacturing-defect.html
http://www.consumercourt.in/television/122614-sony-bravia-led-tv-panel-manufacturing-defect.html

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