Complaint Details

Status	:	Closed
Complaint No	:	0014484/2014
Category	:	Others
Date	:	20-01-2014
Subject Line	:	Order not shipped and denying to cancel the order and refund the paid amount
Complainant	:	SANJEEV N K
Address	:	Girinaga T Block
Complainee	:	Dejavutrends
Address	:	24,Apurva Estate, Makhwana Lane, Opp:- Vaman Center, Andheri-Kurla Road Marol Naka, Andheri (East)

Complaint Details
This is to inform that, I ordered a WD My Passport 1 TB External Hard Disk (Black) (order no: 100001819) on 2 January 2014. But till today I have not yet received the product from Deja-Vu Trends. I contacted customer support staff members and requested for shipping the order ASAP, even after requesting for 7 to 8 times through phone and e-mail there is no response from Deja-Vu Trends team to ship the product and when I try to contact the customer care there is no response for the call, some time they pick and they will say that they will only call back, but later no call or response and if they respond they tell that it will be shipped in 48hrs and sometime 24hrs and this they are telling from past two weeks. Also they are denying canceling the order and refunding the amount paid. I hereby request to take corrective action on Deja-Vu Trends So that they won’t fool customers in future.

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