Complaint Details

Status	:	Closed
Complaint No	:	0014516/2014
Category	:	Telecom
Date	:	23-01-2014
Subject Line	:	Harassment by lawyer of Tikona
Complainant	:	Pinaki Ranjan Brahma
Address	:	D 301, DK tower, Sec 20, Airoli
Complainee	:	Tikona Digital Networks
Address	:

Complaint Details
We had opted for quarterly billing for 2mbps internet service since May 2013. We made an advance payment of Rs 4000 on May 30, 2013(including Rs 500 for one time installation charge and Rs 617.93 as an extra payment that would be adjusted in the next billing cycle). This advance payment was for the billing period of 30-May-2013 to 14-Aug-2013 (Bill No: B1-44407268; Transaction ID: 72867542). For the next billing period of 15-Aug-2013 to 14-Nov-2013, we paid a sum of Rs2751.75 (transaction Id: 80438692). This included the adjustment of Rs 617.93 as mentioned above. We observed that the quality of service was degrading and decide to discontinue the service. Before the third billing period started, we asked Tiknoa customer care to disconnect our subscription. In this regard we dropped an email on 14th Nov?13 to consumer care of tikona (Online req no: 1-2918197785) and also conveyed the same through a call to customer care. We received call back from tikona executives who insisted on continuing the subscription and assured that they will look into the issue and will improve the quality of service. There was no improvement in the service quality and they did not disconnect the subscription even after multiple communications from our side. Finally the connection was disconnected on 8th Dec?13 for which I had submitted a formal request on 14th Nov?13. Tikona sent us a bill of Rs 3370.43 on 15th Nov?13 for the billing period of 15th Nov?13 to 14th Feb?13. And their executives have been chasing us daily for the payment against service which we did not use. Ideally we are not liable to pay any amount as we had formally asked the service provider to disconnect the service before the third billing cycle started. Still considering that the service was formally closed on 8th dec?13,we are ready to pay the bill for 24 days (15th Nov?13 to 8th Dec?13). However we are not receiving any positive response from the service provider in this regard. We are receiving threatening calls from their legal departments to pay the full amount of Rs 3370.43 for the service which has not been used. Or else they will take us to the court and will fine us in excess of Rs 65,000 (we do not know how have they come up to this figure). Daily their executives are harassing us by making multiple calls in a day and are not at all ready to agree for the fair bill amount for 24 days. Please look into the matter and help us resolve this. Account Holder: Pinaki Ranjan Brahma TIKONA USER ID- 1108566268 Regd mobile Number: 7506030763 Regd Email Id: pinaki.brahma@gmail.com

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