Complaint Details

Status	:	Closed
Complaint No	:	0014563/2014
Category	:	Banking
Date	:	27-01-2014
Subject Line	:	Complaints of personal loan system of ICICI Bank
Complainant	:	R Tamil Vanan
Address	:	Sen Park Avenue, Nayapara
Complainee	:	ICICI Bank
Address	:	Near Gole Bazar

Complaint Details
Dear sir, I had approached your branch near Gole Bazar, Sambalpur-768001(Odisha)to avail personal loan. They came to my office and collected all documents, got sign in application form and for the purpose, they insisted my to open a savings bank account. I have completed all formalities. FI also completed and even my double story building at a core place of Chennai was also visited by the ICICI personnel. My total take home comes after omitting some other existing liabilities is around 32,000/-. I am having three independent family members i.e my wife & son are separate IT assesses. My daughter Miss T. Preethima is also going to complete final year of B.Designs in SRM University, KattanKulathur, Chennai by May'2014. My wife T. Jamuna is earning herself by cultivation having tractor, farm house etc. in village filing her own returns. My son's 2012-13th contractual turnover crosses more than 20 lakh.

I am not having either any additional liabilities or family dependents on my income. Besides my net salary, being in an important post in Railway and working since last 25 years, I am having my own floating finance personally.

When I had contacted the branch persons several times and personally approaches the branch many times, they don't paid any attention on my query about delaying of my personal loan as they shown very speedy interest in opening my SB account.

One day, I met one officer who was said to be looking after PL at Bhubaneswar regarding the issue. He had promised to make necessary arrangement by appraising above facts to credit manager. But, till now no results have came out.

In this regard, I am privileged to raise the following quastions.
1. I am although being in an important status and capable of repayment of meger 5lakh loan, I am considerable only for zero amount of loan. Is it not the total insult by vague actions played on me by the bank.
2. If at all the only motive to open a account, I would have never hesitate as sparing of meagre 20,000 for a responsible person like me is not a matter(my present balance may please be checked).
3. If any hurdles, I would have appraised to rectify any mistakes in submission of application or submission of copies of IT returns of my son and wife by the bank. After scrutiny, I may be granted even reduced loan than claimed, but not done by the bank like that.
4. Keeping simply silent without intimate proper reason is really painful to the sincere customer like me.

The reasons of bank for not sanctioning of PL is only gave the meaning of no such scheme as of now, but only to grab the customer for opening an account.

Even after my genuine pursuance cited above, the loan is not sanction, will not cause any impact on me except the moral killing of mine. However, being an account holder, as per my future transactions, I assure that the bank would definitely feel guilty for non-sanctioning of the loan to a better customer.

My main objection is that whether I am eligible or ineligible for personal loan, the scrutiny must have been completed before opening of SB account. The manager himself has visited my office for opening of the account, saying that the account opening is required for the purpose of personal loan only. After opening, they simply kept quite irrespective of my several visits of the Bank and several contacts over phone. The manager also not responded properly for answering regarding personal loan. It shows nothing but, the bank has tactically played with me to open an account for achieving their target of quota in the vague shadow of issuing a loan. If at all the required full amount can’t be sanctioned by bank, I assure that I am being in such a status that my position is not qualifying for zero amount of loan. The issue also conveyed by e-mail setting if ICICI, for which they responded as to reply with 48 Hours, but no reply has been received even after a lapse of more than 96 Hours.

Thanking you

Yours regretfully

R.Tamil Vanan

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