Complaint Details

Status	:	Closed
Complaint No	:	0014819/2014
Category	:	Insurance
Date	:	08-02-2014
Subject Line	:	misrepresentation of service
Complainant	:	CPL
Address	:	lamphel quarter type III b-12 near meitei church
Complainee	:	bajaj allianz life insurance pvt.ltd
Address	:	GE PLAZA, AIRPORT ROAD, YERAWADA, PUNE-411 006

Complaint Details
Dear Sir,

I'm complaining on behalf of my father Tuntanbou Guangta Policy number 0284595782. Please cancel the policy and refund the amount ASAP. At the time when he join the policy, the agent told that he can claim policy after 1 years of the joining day, along with interest after completion of one year. however,when he approached the company for refunding the amount. Based upon the representations of the agent, my father took the policy. The agent filled the form on behalf of my father. And now The company refused on the grounds that he is not eligible to get back the money until he complete 3 years of regular premium payment. So why did the agent cheat us? And why did the company appoint such agent who fools a customer like us? So I want my capital amount of Rs. 12998 back ASAP. I will take the company totally cheating me or playing a fraud.

My father was never informed about this by the agent, instead the agent had cheated my father by misrepresenting about the duration of the policy. When I myself on behalf of my father contacted official through e-mail, I was told that the policy could not be redeemed or cancelled because my father did not request for the same during the fifteen days from the day the policy was taken. Although, my father was not informed about anything, and at the very first place it was BALIC agent who cheated my father. My father was illiterate and he don’t know how to read English properly and this is how the agent took the advantage of my Dad.

That, as a consequence of misrepresentation and deficient service and the repeated incompetency displayed by their employees, My father have suffered undue hardship, financial losses and mental frustration.

I have tried my level best to resolve the issue, which can be gathered from the numerous attempts to contact Bajaj customer team, but all that has been in vain because the company simply refuses to listen to my grievances. i against the company for gross negligence, and deficient service, as well as additional compensation for mental agony and legal costs and a penalty of Rs 20000.

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