Complaint Details

Status	:	Closed
Complaint No	:	0014888/2014
Category	:	Hospitality
Date	:	13-02-2014
Subject Line	:	Cheated by Spring Hills Holiday Resort
Complainant	:	Bhavik Dodhia
Address	:	2D/4, Siddharth Nagar, Aundh
Complainee	:	Spring Hills Holiday Resort
Address	:	Office No. 212, 2nd Flr, Reena Complex, RAN road, Vidhyavihar

Complaint Details
Hi,

I received a call from Spring Hills Holiday Resort saying that they will provide me the holiday voucher for Lavasa and for that I need to attend to their 45min presentation. I also received the location details of Pune. Suzzane (sales executive)They explained me how the company grows in the past and have diversified business. They have tie up with DAE. They have started their own resport in Near Indai LawnsLavasa Link Road, Mukaiwadi, Pirangut post, Mulshi Taluka Pune: 411 108,Maharashtra, India. Me and my wife attended the presentation at below address.
Spring Hills Holidays Resort, Above Mufti Showroom, Opp Reebok Showroom & Dena Bank,MG Road, Pune.

They gave me many holiday package options. But I straight away said no as they were expensive and I could hardly afford those packages. When I was ready to leave, Shalini (manager) gave me an offer of 30 days holiday package (21 days + 9 days bonus) for 15000 INR to which I thought was a good deal. They assured me that if I am not satisfied they will straight away refund my money. They said they have affiliations with many hotels and resorts and all the DAE partners. I can choose any options and go for holiday.

They said they will give me 0% interest EMI option on my Credit card. After the payment, this transaction was not converted into EMIs and I was charged with interest every month.

They said they are nearing closing time so they quickly got the documents ready and didn’t gave me a change to read through it.

I did not receive any list of affiliates as promised by them. I called them up to find out their affiliates in Goa. They gave me an option but said I’ll have to pay 2200 as utility charges in that resort. At the time of presentation, they told me about the Utility charges/per day will be 1000. Their utility charge was as high as actual tariff of a room. When I tried booking a room in the same resort directly (without going through Spring hills) I was offered the room for lesser amount then what was quoted by Spring hills as utility charges. Then I understood that I am not getting any benefits from this holiday package offered by Spring Hills Holiday Resorts.

They had also told me that I can go on a holiday at any DAE partner properties. They did not inform me that if I want to opt for any DAE property then I have to stay there for 7 days mandatorily after paying admin fees for 7 days.

After 2 weeks from getting this membership I called them up to give me refund. At first they said they do not give refund and then they didn’t give me any clear answer and then I wrote a mail to them explaining everything. They said they will send this refund request to their head office and will revert me back. But they never reverted. I called their customer care many times. I spoke to their executive (Jennifer – 9552560557). She said she will get this done and inform me when the refund cheque is ready. Since then I have been following up with her but every time I call her she says she has not received the cheque and makes another commitment that I shall receive refund cheque by end of this month and so on. When I ask her to hand over the phone to her manager/senior she never gave the phone to anyone saying no seniors are present at the moment and she was also not ready to share any contact details of her managers. She is not letting me to talk to any of her managers and I don’t have any contact details.

I had requested refund on 13th July 2013 and still I haven’t received my refund cheque. Till now I have paid interest on the money that I paid using credit card. I have all her responses to email as a proof for all the promises that she had made on behalf of her company Spring Hills Holiday Resort. I call her almost every alternate week but all I get is false commitments.

My membership id is 483 which is on my wife’s name Dipal Bhavik Dodhia.

There are many complaints of this type on internet against Spring Hills holiday Resort which suggests that they are a fraud company. I want my money back from them and also the interests which I have paid to the bank.



Thanks,
Bhavik

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