| Status | : | Closed
|
| Complaint No |
: | 0014892/2014 |
| Category | : | Computers & Accessories |
| Date | : | 14-02-2014 |
| Subject Line | : | Refund/Replacement for damaged laptop |
| Complainant | : | Bittu Kumar |
| Address | : | B-114, Talwandi, Kota |
| Complainee | : | Snapdeal.com |
| Address | : | Jasper Infotech Pvt. Ltd. 246, Ist Floor, Phase-III, Okhla Industrial Area |
Complaint Details
Hello,
I ordered hp pavilion nx007ax laptop from snapdeal.com worth Rs. 42272/- on 31/1/2014 (order number 1652467670) using Cash on Delivery. Laptop was delivered damaged by ecom express and a reverse pickup was initiated on 4th Feb 2014. Laptop was delivered to snapdeal's Okhla warehouse on 7th Feb 2014 (ECOM AWB# 101913308). It's 13th today and still I have not received any communication regarding replacement or refund for the product. On writing repeated emails and calling their paid customer care service number I am only getting fake promises and till day nothing has happen.
I am without laptop from last 13 days and lost more than Rs. 10000/- in addition; as I work from my home.
Replies
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