Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157273/2026
Category	:	Consumer Goods
Date	:	08-07-2026
Subject Line	:	Denial of installation of water purifier
Complainant	:	Dipak Sarkar
Address	:	190A/6 Raipur Road. PO- Naktala
Complainee	:	KENT
Address	:

Complaint Details
I am to state that I had bought one water purifier of KENT make (KENT Grand RO) from amazon.in on 02/07/2026. Product information in the KENT website states it as “Suitable for purification of Brackish/Tap/Municipal Corporation water.” Same narration was found in amazon webpage also. I reside in proper Kolkata and the source water for us is water supplied by the Kolkata Municipal Corporation (KMC).
The product was delivered on 06/07/2026. On receiving it I had requested for installation against which the service provider had sent it’s representatives at today afternoon. However, later they had denied installation citing high TDS source water. Though I had shown them the Warranty Card clauses and other documents ibid, they and their service provider were reluctant. They could not show any supporting documents showing TDS limits for this product which prohibited them from installing it.
I presently do not have any other water purifier and thus came under such unforeseen trouble. Request your kind intervention in this regard
Regards,
DIPAK SARKAR
8282987981

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