Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157276/2026
Category	:	Health
Date	:	08-07-2026
Subject Line	:	Complaint Regarding Negligent Ear Piercing Service for My 11-Month-Old Baby
Complainant	:	Anne Preethi
Address	:	#20 B 2nd Cross Janapriya abodes Rajarajeshwari nagar
Complainee	:	GRT
Address	:	No.32, &33, Jawaharlal Nehru Rd, opposite Medplus, BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098

Complaint Details
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Took my 11 month old for ear piercing the person did not do it properly he pulled off the gun and baby got injured in ear please suggest how to medicate the baby

Stopped thinking
I'm sorry this happened to your baby. From the photo, it looks like there is a small tear or puncture wound with a little bleeding on the outer ear near the piercing site. I don't see obvious heavy bleeding, but I can't tell from a photo how deep the injury is.

Here's what you can do at home today:

Wash your hands before touching the ear.

Clean the area gently with sterile normal saline or clean boiled-and-cooled water. Don't use alcohol or hydrogen peroxide, as these can slow healing.

If it's still bleeding, apply gentle pressure with clean gauze for 5–10 minutes without repeatedly checking.

Keep the area clean and dry.

If the earring is still in place and not embedded, avoid removing or twisting it unless a doctor advises you. If the piercing was not completed properly or the earring has come out through the torn skin, the ear should be examined by a doctor before attempting another piercing.

For pain, if your baby seems uncomfortable, you can give paracetamol (acetaminophen) in the correct dose based on her weight. If you tell me her current weight, I'll calculate the dose.

Because this injury happened from a piercing gun and the ear is torn, I recommend having your baby examined by a pediatrician or a nearby clinic today (within the next few hours). The doctor can determine:

Whether the tear needs special wound care.

Whether an antibiotic ointment (such as mupirocin or fusidic acid) is appropriate.

Whether the piercing should be removed or repositioned.

Whether there is damage to the cartilage.

Seek urgent medical care immediately if:
Bleeding won't stop after 10 minutes of firm pressure.

The ear becomes very swollen, increasingly red, warm, or starts draining pus.

Your baby develops a fever.

The earring becomes embedded in the skin.

The edge of the ear looks split or torn through.

Could you also tell me:

Is the earring still in the ear, or did it come out?

Is the piercing on the soft earlobe or the upper cartilage?

Is there active bleeding now, or has it stopped?

With those details, I can guide you on the next steps more specifically.


Earring we removed piercing on soft love bleeding stopped

Thank you for the update. It's reassuring that:

✅ The bleeding has stopped.

✅ The injury is on the soft earlobe (this usually heals better than cartilage injuries).

✅ You have removed the earring, which is appropriate if the piercing was unsuccessful and caused a tear.

What you should do now
Clean the wound twice a day with sterile normal saline or clean boiled-and-cooled water.

Gently pat it dry with clean gauze.

Do not try to reinsert the earring until the ear has completely healed (this may take 4–6 weeks or longer if there's a tear).

Prevent your baby from touching or scratching the ear. Keep her nails trimmed.

Does she need medicine?
Because there is an open wound from the piercing, I recommend that she be seen by a pediatrician today or tomorrow. The doctor may prescribe a topical antibiotic ointment if needed after examining the wound. It's best not to start antibiotic creams on your own without medical advice, especially in infants.

Watch for signs of infection
Take her to the doctor sooner if you notice:

Increasing redness spreading around the wound

Swelling getting worse

Yellow or green pus

Fever

Bad smell from the wound

Your baby seems to have significant pain when the ear is touched

From the photo, the injury appears relatively small, so with proper care it is likely to heal well, but because it was caused by a piercing gun, an in-person examination is still advisable to make sure the earlobe hasn't torn more deeply.

One more question: Has your baby received all her routine vaccinations, including the DPT-containing vaccines due in infancy? This helps determine whether any additional tetanus-related care is needed, although it's usually not necessary if routine immunizations are up to date.


I am raising a complaint against grt

If you're raising a complaint against GRT, you can keep it factual, clear, and request a specific resolution.

Here's a professional complaint you can use:

Subject: Complaint Regarding Negligent Ear Piercing Service for My 11-Month-Old Baby

Dear GRT Customer Care,

I am writing to express my deep disappointment regarding the ear piercing service provided to my 11-month-old baby at your showroom on 8th July 2026 at GRT Rr nagar Bangalore.

During the procedure, the staff member failed to perform the ear piercing properly. The piercing gun was pulled away incorrectly before the process was completed, causing an injury to my baby's earlobe. The earring had to be removed, and my baby suffered unnecessary pain, bleeding, and distress due to the negligence during the procedure.

I trusted GRT to provide a safe and professional service for an infant, but this incident has caused us significant emotional distress and concern about possible infection and healing.

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