Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157304/2026
Category	:	Travel
Date	:	28-07-2026
Subject Line	:	REFUND NOT GIVING
Complainant	:	AHUJA
Address	:	hiramani b ramesh nagar
Complainee	:	Easy Trip Planners Ltd.
Address	:

Complaint Details
I HAD BOOKED HOTEL THROUGH EASEMYTRIP.COM. BUT TO SPREAD OF CORONA VIRUS ALL FLIGHTS TO DUBAI WERE CANCELLED

I ASKED EASEMYTRIP TO GET ME REFUND OR SHIFT THE DATES, BUT THEY WERE NOT RESPONDING PROPERLY, THEN THEY DECLINED THE REQUEST STATING HOTELIER IS DECLING.

I FOUND THE ANSWER INAPPORPRIATE SO I CONTACTED THE HOTEL DIRECTLY THEY CLEARLY SAID ME THEY HAVNT GOT ANY SUCH EMAIL STATING FROM AGODA WHICH IS THE SUPPLIER OF EASEMYTRIP WHOME WHICH THE BOOKING HAS GONE TO HOTEL.

SO I ASKED TO MAIL ME THAT THEY HAVNT RECEIVED IT, THE HOTELIER BEING KIND MAILED ME THE DETAILS BUT EASEMYTRIP BEING A MANUPALATIVE COMPANY DIDNT TRIED TO RESOLVE THE ISSUE BUT IGNORING MY MAILS AND CALLS, NOW IT HAS BEEN 5YEARS SINCE CHASING THEM BUT NO ONE CARES TO RESPOND, EVEN THERE IS COURTS RULING STATING NON REFUNDABLE CONTRACTS ARE NOT VALID DUE TO LOCKDOWN

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