Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157379/2026
Category	:	Automobile
Date	:	11-09-2026
Subject Line	:	Booking amount not being refunded
Complainant	:	Nancy Agrawal
Address	:	401 B, Venus Apartments, Vasant Valley, Goregaon East
Complainee	:	Krishiv Motors Private Limited (AMW)
Address	:	Neo Vikram Building, Sahakar Building, Opp.Star Bazaar, New Link Road, Andheri West

Complaint Details
1. On 21.04.2026, I booked an Audi Q3 Premium Plus, Model Year 2025, Red exterior and Brown interior, from the opposite party through their Sales Consultant, Mr. Zishan.

2. On 22.04.2026, I paid ₹50,000 as the booking amount in cash. The dealer issued Cash Receipt Voucher No. 0006 dated 22.04.2026 acknowledging the payment.

3. At the time of booking, a specific condition was handwritten on the Sales Contract by the dealer and duly signed/stamped by them, stating: **“Booking Amt refundable only if loan is not approved.”**

4. I subsequently approached my bank for financing. Although the bank issued a loan sanction, the rate of interest and other terms offered were commercially unacceptable and therefore I could not avail the loan or arrange workable financing for the vehicle.

5. I accordingly informed the dealer that I was unable to proceed with the purchase due to the financing issue and requested a refund of the ₹50,000 booking amount in accordance with the specific condition recorded in the Sales Contract.

6. Despite repeated requests, the dealer has refused/failed to refund the booking amount of ₹50,000.

7. No customised vehicle was prepared for me, no accessories were fitted, and the vehicle was never delivered to me. The dealer has not suffered any actual loss or expense on account of the cancellation.

8. The dealer's refusal to refund the booking amount, despite the specific written condition agreed at the time of booking, amounts to deficiency in service and an unfair trade practice.

9. I therefore request the Consumer Forum/Authority to direct the opposite party to:

* Refund ₹50,000 to me;
* Pay interest at 12% per annum from 22.04.2026 until the date of refund;
* Pay appropriate compensation for the mental harassment and inconvenience caused; and
* Reimburse the costs incurred by me in pursuing this complaint.

10. I have supporting documents including the Sales Contract containing the handwritten refund condition, the booking receipt, and communications with the dealer regarding the refund.

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