Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157383/2026
Category	:	Consumer Goods
Date	:	13-09-2026
Subject Line	:	Duped of 14900rupees at up handloom shop
Complainant	:	Neha singh rajput
Address	:	Villa no 38 sector j6 sushant golf city
Complainee	:	U.P HANDLOOM COTTAGE CENTER
Address	:	Opp. govt. Hotel taj khema,east gate tajmahal,tajganj,agra-282001

Complaint Details
The incident happened on the 13th september 2026 (sunday). After visiting Taj Mahal, I was directed by a guide to a shop named U.P. HANDLOOM COTTAGE CENTRE. There were 3 persons in the shop. They gave a demonstration on how the Taj Mahal looks during different phases of the day. After this they started showing makrana marble show pieces, slippers and sarees. They told me that their shop is the U.P Government shop. They assured me that their products are genuine and they have branches in lucknow as well as in delhi. They claimed the sarees to be made of bamboo and banana leaves. I bought 2 sarees and 2 show pieces and the total bill was Rs. 14900. I made the whole payment by my axis bank upi . After returning home i felt like checking the saree and his claims i came out to know i was duped.So I googled the name of the shop and found that there are numerous complaints and reviews of scams reported in websites. Then, I called in the mobile number written in the bill and asked for the address of the lucknow branch of the shop. The shopkeeper denied and refused for return aswell. After this I kept on calling and he kept rejecting my calls. So, I tried calling him from a different number and as expected, he received my call and when I asked about the address of the lucknow branch, he got irritated and said, "Aree bola na apko nahi malum mujhe" and then he kept the phone. After this I tried calling him several times but he rejected all. Then, I googled about this shop and found its long running scam. Taj Mahal nearby shops are cheaters. The person told me that the sarees are not made of bamboo or banana leaves; instead they are normal sarees and they are fooling people and making heavy money out of this fooling business. The person requested me to complain against them because they have been fooling people over the years. I have attached the copies of the bills and the payment proof to mr avinash rathore the shopkeeper. I want to return all the items and get back my money.
It is my earnest request to you to look seriously into the matter and take necessary steps. Also, I would like to request you to take strict steps so that they don't fool people in future. If you need further information on the incident, please feel free to contact me on 9621361335

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