Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157412/2026
Category	:	Travel
Date	:	20-09-2026
Subject Line	:	Formal Complaint ( Booking Id NN7AMYH590924288410– Refund Pending for Unauthorised Additional Debit of ₹2,890
Complainant	:	Pooja Gupta
Complainee	:	Make My trip, Gurugram

Complaint Details
I am writing to formally raise a complaint regarding an additional amount of approximately ₹2,890 that was debited from my card while booking a flight from New Delhi to Dubai on 14 August,2026.

At the time of booking, the total ticket amount of approximately ₹33,650 was successfully paid. However, in addition to this amount, a further ₹2,890 was also debited from my husband card (Shubham Khandelwal) , and the transaction was shown as successful.

( Booking ID of flight from New Delhi to Dubai is NN7AMYH590924288410)
Indigo Flight 6E 5038- PNR M5E9KL

Immediately after noticing this additional deduction, I contacted MakeMyTrip Customer Support to understand the reason for the extra charge. Your customer service representative assured me that the additional deduction had occurred due to a technical glitch and confirmed that the amount would be refunded within 1–2 days.

However, despite the assurance, the ₹2,890 refund has still not been received. The amount continues to remain debited from my account, and I will also be required to bear this amount in my upcoming credit card billing cycle.

This is causing unnecessary inconvenience, especially since the additional debit was acknowledged as a technical issue by your customer support team.

I therefore request you to:

1. Process the refund of ₹2,890 immediately.
2. Confirm the refund transaction/reference number once processed.

3. Provide a clear explanation for the additional debit and the reason for the delay in processing the refund.

I request you to treat this matter as urgent and resolve it at the earliest, as the refund was already committed by your customer support team.

I am attaching/providing the relevant transaction details and booking information for your reference.

My issue has still not been resolved despite more than one month having passed. I have not received any meaningful support or update from your customer service team, and it appears that no investigation has been initiated yet and saying we're checking instead of they have complete details

I have already shared all the required details, including the booking ID and transaction screenshots, for your reference and investigation.

Unfortunately, your customer support representative, Mr. Swayam, has neither taken any concrete action nor contacted me regarding this matter. Despite repeated follow-ups, I have not received any call or proper resolution from his side.

I request to CFBP to take an stict action against make my trip to give not support to customer and they haven't dedicated any customer care person and harrased us mentally to not responding

Regards,
Pooja Gupta

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