Complaint Details

Status	:	Resolved
Complaint No	:	0157478/2026
Category	:	Travel
Date	:	19-10-2026
Subject Line	:	Non Cancellations of My Booking ID#7954 at Shangrilas Beach Resort, Havlock
Complainant	:	Mehulkumar J Patel
Complainee	:	Shangrilas Beach Resort

Complaint Details
I made a booking bearing Booking ID #7954 on 10.10.2026 at Shangrils Beach Resort, Vijay Nagar,Havelock Andman and Nicobar Island India 744211 via his official website. Subsequently, on 14.10.2026, I sent an email to officials Email on :
mailto:shangrilasbeachresort@gmail.com
resort requesting cancellation of the said booking and a refund of the amount paid. However, despite the passage of time, I have not received any response from 15.10.2026 or confirmation from your side regarding the cancellation or refund.

Furthermore,my mobile Booking number 9427855801 has been blocked on your official WhatsApp account No-9474252529, thereby preventing me from communicating with your management regarding this matter. Such conduct, coupled with the absence of any response to my email, has caused me considerable inconvenience and raises serious concerns regarding the handling of customer grievances.

Booking Details:

Guest Name : Mehulkumar J Patel

Booking ID :#7954

Booking Amount:31647

Check In Date : 19.11.2026

Check Out Date : 21.11.2026

My Contact No-9427855801

My Email Address: pateljigs8888@gmail.com

As my check in Date is 30 Days away this request is being made in advance of non refundable policy specified on official website. I had daily mail from 14.10.26 regarding my refund Amount but No response received My Booking Registered Mobile Number also Blocked from his officially what’s app Number. I tried from second number and asked about blocked my regular number then replied me that MD sir had blocked my number. Please communicate with this and refund my Amount with Cancellation.

My original Payment Mode Credit card so please refund my Amount as per policy shown on official website.
On 14.10.26 They demanded My Bank Account Details and informed me to credit refund within 7 Days but after 7 Days They Mailed me on 19.10.2026 to process refund after check out Date.Hotel Policy mentioned 15 days from cancellation request made but They replied me to initiate after check out Date which was after 21.11.2026
Kindly support me to initiate the refund as per policy mentioned on his website

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