Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157486/2026
Category	:	Computers & Accessories
Date	:	24-10-2026
Subject Line	:	Defective Motorola Moto G37 Power and Delay in Replacement
Complainant	:	JUSTIN. NV
Complainee	:	AMAZON.IN AND MOTOROLA

Complaint Details
Dear Sir/Madam,
I am writing to raise a formal complaint regarding my Motorola Moto G37 Power smartphone, purchased through Amazon and delivered on 20 October 2026. From the very first day of use, the phone has been producing a persistent buzzing noise from the speaker during notifications, audio and video playback, phone calls, and system sounds such as touch and screen-locking sounds.
I initiated a return and replacement request through Amazon on 21 October 2026, the very next day after delivery. As part of Amazon's return process, visiting a Motorola service centre was suggested as an option. Since the scheduled technician visit was only available after a couple of days, I visited the service centre to seek a quicker resolution. The staff verbally acknowledged the speaker defect but informed me that they could not replace the device because it was purchased through Amazon. Moreover, I was not provided with a job sheet or written confirmation of the defect, which Amazon requires to proceed further with my replacement request.
Despite promptly reporting the issue and following the available options provided during the return process, my grievance remains unresolved. I am facing unnecessary delays and difficulties in obtaining a replacement for a defective product delivered just days ago.
I request the Motorola Product Grievance Redressal Cell to intervene, provide the necessary written documentation confirming the speaker issue, and assist in resolving this matter without further delay. I expect a fair and timely resolution for a defect that was present from the first day of purchase.

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