Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157495/2026
Category	:	Others
Date	:	28-10-2026
Subject Line	:	Formal Complaint Regarding Non-Delivery of 50-Inch Thomson TV Despite Repeated Follow-Ups
Complainant	:	Amal Sreenivasan
Complainee	:	Oneassist (unique digital solutions)

Complaint Details
Respected Sir/Madam,
I hereby submit this complaint against OneAssist regarding the deficiency in service, failure to fulfil its commitments, prolonged delay in returning my television, and the mental agony and inconvenience caused by the irresponsible and unprofessional conduct of the persons handling my case.
1. Facts of the Case
My 50-inch Thomson television developed a display-related defect in June 2026. Following an inspection by a representative assigned by OneAssist, I was informed that the replacement display panel was unavailable. Subsequently, I was assured that compensation of ₹18,500 would be paid and that my television would be returned to my address.
I have received the compensation amount of ₹18,500. However, despite the passage of approximately four months, my television has not been returned to me.
At the time of the assessment, the representative categorically assured me that the television would be delivered within 48 hours. This assurance has not been honoured, and no satisfactory explanation has been provided for the prolonged delay.
During the past four months, I have contacted the representative nearly 50 times using the contact number provided by OneAssist. Initially, I was repeatedly assured that the television would be delivered shortly. Subsequently, the representative stopped answering my calls, leaving me without any clear information regarding the status of my television.
On one occasion, the representative informed me that the television could be delivered to a location near Kundapura and that I would have to collect it from there. Despite the inconvenience, I agreed to this arrangement in good faith. However, the representative subsequently became unresponsive, and the proposed delivery did not take place.
Relying on the assurances given by the representative, I even took leave from my office and travelled for the purpose of collecting the television. However, my efforts were in vain, resulting in the loss of a working day, expenditure on travel, and considerable inconvenience.
The repeated assurances, failure to deliver the television within the promised period, lack of communication, and unprofessional conduct have caused me considerable mental agony, frustration, and hardship.
It is particularly concerning that I have received the compensation amount but have neither received my television nor been provided with a clear written explanation of its present location, condition, or the arrangements for its return. I have not knowingly agreed to surrender or abandon my television in exchange for the compensation, and I request that the terms of the applicable service or protection plan be examined in this regard.
2. Details of the Service Provider
Service Provider: Unique Digital Solutions
Representative: Nagendra
Contact Number: 9845438595
The above details are provided for identifying the persons involved in handling my service request.
3. Grounds of Complaint
The conduct described above raises serious concerns regarding deficiency in service, failure to honour commitments, inadequate communication, and the resulting financial and personal inconvenience.
I request the Hon’ble Commission to examine the matter under the applicable provisions of the Consumer Protection Act, 2019, and determine the liability of the concerned parties based on the service agreement, documentary evidence, and facts of the case.
4. Reliefs Sought
In view of the above facts and circumstances, I respectfully request the Hon’ble Commission to:
Direct the concerned opposite party to return and deliver my 50-inch Thomson television to my registered address in good condition, without further unreasonable delay, if return of the television is required under the applicable agreement.
Alternatively, if the television cannot be returned, direct the responsible opposite party to provide an appropriate remedy, including suitable monetary compensation based on the facts, the applicable agreement, and the value of the television, without unjustified deductions or double recovery.
Direct the opposite party to provide a written explanation regarding the whereabouts and present condition of my television and the reasons for the prolonged delay.
Award reasonable compensation for the mental agony, harassment, loss of working time, travel expenses, and other inconvenience suffered due to the deficiency in service, subject to proof and the Commission’s determination.
Award the costs incurred in pursuing this complaint and grant any other relief deemed appropriate by the Hon’ble Commission.
5. Evidence and Supporting Documents
I am prepared to submit the following documents in support of my complaint:
Copy of the OneAssist service request, protection plan, or relevant policy documents.
Proof of payment of ₹18,500 compensation.
Screenshots of communications with the representative.
Call logs demonstrating repeated attempts to contact the representative.
Any available messages or documents confirming the assurance of delivery within 48 hours.
Available proof of travel expenses and leave taken from my office.
Any other relevant correspondence with OneAssist or the service provider.
6. Declaration
I declare that the facts stated in this complaint are true to the best of my knowledge and belief and that the supporting documents submitted are genuine to the best of my knowledge.
I respectfully request the Hon’ble Commission to take cognizance of this complaint and grant appropriate relief in accordance with the law.
Yours faithfully,
Amal Sreenivasan
Mobile: 9567789937 / 9446150397

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