Complaint Details

Status	:	Closed
Complaint No	:	0014988/2014
Category	:	Telecom
Date	:	19-02-2014
Subject Line	:	Reliance netconnect internate postpaid bill
Complainant	:	Nimesh Malani
Address	:	Ahmedabad
Complainee	:	Reliance communication
Address	:

Complaint Details
When i submitted prepaid connection form at your reliance store (28/12/2013) (Naman Agency -Ashram road -Ahmadabad) that i cleared my all due with cash payment. This usage reflected in bill was not conscious usage, I need clarification that why my application was not considered & not proceed for prepaid connection ? your company have take almost two months to convert my connection,so in between this period if my usage is reflected then its not my problem, as a customer its not my responsibilities to switch usage, its your responsibilities to terminate services, I am not interested to use post paid internate connection since last two months so can you tell that i used ?. i will not pay any single Rs. due to only bad experience of service to convert postpaid to prepaid because four time i physical went & did follow up that when my application will converted for prepaid at reliance store to convert my connection.

I dont need only regret the inconvenience kind ans for my application which is not converted from postpaid to prepaid for approx 2 months.

i need detail clarification that why my application not considered on time after many reminder by email & my follow up at reliance store ?

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