Complaint Details

Status	:	Un-Resolved
Complaint No	:	0015061/2014
Category	:	Consumer Goods
Date	:	23-02-2014
Subject Line	:	OUTDATED MOBILE SOLD TO ME
Complainant	:	ANEESH KC
Address	:	NO-3,GROUND FLOOR,1ST STREET,SBI STAFF COLONY,NEAR OLD APPASWAMY HOSP, ARUMBAKKAM
Complainee	:	SUNSTRIKE TELECOM PVT. LTD. ( DELHI )
Address	:	A-6 , 2nd Floor , Shubham Enclave Paschim Vihar , New Delhi - 110087 Godown :- 81 , Basement , Behra Enclave , National Market Paschim Vihar , New Delhi - 110087

Complaint Details
I BOUGHT A MOTOROLA WX280 MOBILE WITH IMEI NO 351558040068258 FROM EBAY THROUGH OPTIMASMART SELLER(SUNSTRIKE TELECOM PVT. LTD)ON 30/05/13 WORTH 799 WITH ORDER NO 33772688193 WITH 1 YEAR WARRANTY AND STATING THAT ITS A GENUINE PRODUCT. WHEN I APPROACHED MOTOROLA SERVICE CENTER ON 23/11/2013 FOR SERVICE, THEY SAID ITS OUTDATED MODEL AND IT SHOULD NOT BE SOLD IN MARKET AND MOTOROLA DON'T COVER WARRANTY. I AM A VICTIM OF THIS FRAUD BUSINESS AND WHEN I CONTACTED EBAY,THEY SAID THEIR CONSUMER PROTECTION IS ONLY FOR 30 DAYS AND SINCE ITS PAST THAT TIME, THEY SAID I SHOULD CONTACT SELLER. WHEN I CONTACTED SELLER THROUGH MAIL, THEY CALLED ME AND SAID THEY ARE AUTHORIZED DEALER OF MOTOROLA AND THEY WILL TRY TO SOLVE THE ISSUE. BUT TILL NOW I DID NOT GOT ANY REFUND OR SOLUTION.I SPEND MORE THAN 500 FOR THIS PARTICULAR ISSUE. I NEED YOUR HELP TO GET THIS SELLER FOR SELLING OUTDATED MODEL IN THE NAME OF WARRANTY AND CHEATING THE CONSUMER. EVEN THIS IS A SMALL AMOUNT, I WANT YOUR HELP IN GETTING THESE KIND OF PEOPLE A LESSON AND GET MY MONEY BACK.

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