Complaint Details

Status	:	Closed
Complaint No	:	0015076/2014
Category	:	Telecom
Date	:	25-02-2014
Subject Line	:	Deduction of main balance
Complainant	:	Debabrota Pal
Address	:	83A, New Santoshpur Main Road, Near Jora Bridge
Complainee	:	Reliance GSM (Smart)
Address	:

Complaint Details
I am a student right now and using reliance gsm (smart reliance) for about 2 to 3 years down the line, but my experience is horrifying. Their is deduction of main balance unnecessarily approximately more than Rs 1000/-. And every time I ask for a reason to the customer care executive they say "Our server is under maintenance. Please call after sometime." They just register my number and send me a compliant booking number.

This time it was a huge surprise for me. Day before yesterday I recharged Rs 20/- as a top-up and Rs 37/- which was free unlimited facebook, browsing, twitter and whatsapp. I was in a meeting in college and surprisingly when I tried to reach my mother it was saying insufficient balance. When I rechecked my balance it was Rs. 14.57/- only. I thought that there might be some network problem. Later at night when I tried to reach my friend it was the same quotation as before. I rechecked once again my balance and surprisingly it was Rs. 0.010/-. When I asked for the reason to the customer care executive they said it was deducted for internet browsing, but as I said before I recharged with Rs. 37/-. When I further queried about it they said I cannot say anything about it because our server cannot not take out any information. Today once again I recharged with top-up Rs. 50/- but there you go. my balance is Rs. 0.010/- I checked if their is any subscription in my number, but "Dear Customer You are not Subscribed to any VAS Packs."

I am a student and wasting my money in this way. In other ways it can be said Reliance Smart is robbing people. "Bhik manglo yaar, khusi sey dey denge!"

I will have to port my number to some other network, preferably airtel or vodafone if the same goes on.
My Number: +91-882-065-2156

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