Complaint Details

Status	:	Closed
Complaint No	:	0015079/2014
Category	:	Consumer Goods
Date	:	25-02-2014
Subject Line	:	not refunding
Complainant	:	SUNIL TALPADI
Address	:	172 JUHU NATRAJ,GULMOHAR
Complainee	:	kaunsa.com
Address	:	Mify Solution Pvt. Ltd.,SF 204,Singhal Tower,Sec-58,Noida

Complaint Details
Dear Sir/Madam, I would like to state that I ordered a mobile phone (Note-III-6-Inch-2-GB-RAM) from Kaunsa.com on the 23th of oct, 2013 & paid them through my credit card a sum of Rs: 9499.00; order No: KA/175146/PL49CF9S. I ordered the product after reading the specifications advertised on the website of Kaunsa.com.
The product arrived on the 18th of Nov, 2013, but when i started & tested the product it was not the same as mentioned on the website,(for eg: RAM 256MB instead of 2GB/Internal memory 140MB instead of 32GB) so I wrote to them on their customer service ( Complaint Ticket No: Kaun/T175146/U4DCJS4YFZ) telling them about the sub-standard product, but they started to dilly daly & put the onus on the vendor.they said they will be arranging reverse pickup but till date they have done nothing the details of emai and bills files is attached
Dear Sir/Madam I sincerely need your help in this regard. Thanking you in anticipation.

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