Complaint Details

Status	:	Closed
Complaint No	:	0015090/2014
Category	:	Consumer Goods
Date	:	26-02-2014
Subject Line	:	Myntra failed to live up to its promises
Complainant	:	Chiranshu Ahuja
Address	:	H.NO. 791, SECTOR 10-A
Complainee	:	Myntra
Address	:	The Logistics Manager The Returns Desk Vector E-Commerce Pvt Ltd. No 36/5, 27th Main, HSR layout, Sector 2, Somasandra Playa, Near KEB Power station, Haralukunte Post

Complaint Details
I had placed an order of 6 items through myntra.com with Order No. 10522461 on 19 Feb 2014 for which I paid Rs. 5351 online.
On the very next day I received all the items from them and when I saw one of the item I was bit disappointed as it was somewhat different from what I saw online. Anyways I thought to return all the items back to them, without even opening any other item and all the items were unused and with their tags intact.

As on same day i.e 20 Feb 2014, I filled up online return for all the items and a form as well which was to be placed with the items. The items were picked up on 21 Feb 2014 by the same person who delivered them and I was hoping to see my money getting reflected within a day or two in my myntra account.

But things turned ugly when I saw my online Myntra account that only 5 items were processed by them and they issued cash back for those but 1 item was still pending according to their website with Return Id 1106233. I thought it would take another day to rectify it but to my surprise I started receiving emails and messages from Myntra that they have scheduled the pickup for the item, which I have already returned.

I wrote to them over email and called their customer care and was told to wait for three business days and response I got was really disappointing. They told me that their quality check department said that the item was in used condition and they wouldn't be able to process refund and strangely that too for an item which I didn't even open to see what's inside the box.

It was quite a bad experience as first they tell me to return the product which I already did and then after taking time of 3 business days they tell me that product was "USED". I couldn't believe them because I didn't even try any of the product or removed their tags.

Being their customer for past 1-2 years I was quite satisfied with their delivery and return policy but I didn't knew when a company grows it forgets its promises and assurance to their customers on which they built their ground.

Replies