Complaint Details

Status	:	Closed
Complaint No	:	0015206/2014
Category	:	Others
Date	:	04-03-2014
Subject Line	:	PROVIDED WRONG INFOMATION, UNABLE TO REFUND COURIER CHARGES
Complainant	:	RAVI TAMBADE
Address	:	BUNGLOW NO.60, HOUSE NO.100, OLD NAGAR PALIKA, NEEMUCH
Complainee	:	HOMESHOP-18
Address	:	rewari

Complaint Details
Order no.933642885, purchased kitchen utensils(bowls)in the month of November-2013, which found defective, upon asking they said send them back they will provide replacement, on 23/11/14 i sent those articles via coureir, the charges were too high (rs.900/-), before sending i asked once again and notified the high rates of courier, they said (telephonically) send them we will refund your entire courier charges, they didnot mention that they will refund only 10% of the total value of the product but repeatedly assured that i will get the full courier expenses, otherwise i wouldnt have borne that heavy courier charges, after so many correspondances via e-mails,they finally said via e-mail dated 27/1/14 they will refund the courier charges but once again they remain stagnant, not responding to my mails and queries
NOTE: ATTACHMENT OF E-MAILS ENCLOSED

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